Scheduling and Service Coordinator
Home Instead Sioux Falls, Sioux Falls, SD, United States
Overview
Scheduling and Service Coordinator – Join Home Instead as a Scheduling and Service Coordinator.
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
Dental insurance
Aflac insurance
IRA with 3% company match
Paid Holidays
A meaningful career in a vital industry
On-call responsibilities
Meaningful Work and Connections. You will be part of a team that truly cares about their clients and caregivers.
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety
Maintain all documentation in compliance with state, federal and franchise standards.
Conduct introductions with caregivers and clients
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Perform caregiving in emergencies if on-call
Schedule
Monday to Friday and occasional weekends with On-call rotation
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
High integrity
Excellent customer service skills and eagerness to learn
Strong organizational and typing skills
Ability to excel in a fast-paced, team-oriented environment
Adaptable and able to act with urgency
Completes criminal background, MVR, drug screen, and reference checks
Passion for working with the aging population is preferred
Ability to travel locally as needed to meet clients and provide support
Requirements
Experience in a service-focused role, with a dedication to "doing what’s right" for clients
Strong organizational skills and comfort with technology
Commitment to high standards of compliance and service quality
Ability to travel locally as needed to meet clients and provide support
Flexible availability for occasional after-hours or weekend duties
Technical Proficiency (Preferred)
Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
#J-18808-Ljbffr
Scheduling and Service Coordinator – Join Home Instead as a Scheduling and Service Coordinator.
Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!
What We Offer
Dental insurance
Aflac insurance
IRA with 3% company match
Paid Holidays
A meaningful career in a vital industry
On-call responsibilities
Meaningful Work and Connections. You will be part of a team that truly cares about their clients and caregivers.
Key Responsibilities
Answer calls professionally and knowledgeably
Match clients and Caregivers based on needs, skills, and location
Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety
Maintain all documentation in compliance with state, federal and franchise standards.
Conduct introductions with caregivers and clients
Address client and Caregiver concerns as needed
Communicate openly with colleagues, Caregivers, clients, and family members
Uphold company policies, procedures, and business ethics
Perform caregiving in emergencies if on-call
Schedule
Monday to Friday and occasional weekends with On-call rotation
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
High integrity
Excellent customer service skills and eagerness to learn
Strong organizational and typing skills
Ability to excel in a fast-paced, team-oriented environment
Adaptable and able to act with urgency
Completes criminal background, MVR, drug screen, and reference checks
Passion for working with the aging population is preferred
Ability to travel locally as needed to meet clients and provide support
Requirements
Experience in a service-focused role, with a dedication to "doing what’s right" for clients
Strong organizational skills and comfort with technology
Commitment to high standards of compliance and service quality
Ability to travel locally as needed to meet clients and provide support
Flexible availability for occasional after-hours or weekend duties
Technical Proficiency (Preferred)
Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite
#J-18808-Ljbffr