Advanced Medical Support Assistant
U.S. Department of Veterans Affairs, Chesapeake, VA, United States
Overview
Summary
Serves as an Advanced Medical Support Assistant (AMSA) in the Hampton VA Healthcare System. Performs duties related to the receipt, intake and indexing of health and administrative information in support of the Specialty and Primary Care (PACT) Outpatient Clinics. Duty location will be at the Chesapeake VA Clinic - 1987 S Military Hwy - Chesapeake, VA 23320.
Qualifications
Summary
(cont.)
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience and Education: Experience: Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR - Education
Two years post high school Certification
None required
Grade Determinations: In addition to the basic requirements for employment listed above - the following education and experience criteria must be met when determining the grade of candidates: Medical Support Assistant (Advanced) - GS-6 Experience
One year of experience equivalent to the GS-5 grade level
Assignment
The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources
Recommends changes to existing clinic procedures based on current administrative guidelines
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
Coordinates with the patient care team to review clinic utilization by using various report clinic utilization statistical summary - Encounter Action Required Report (EARR) - clinic cancellations - specialty consults report - Consult Tracking Manager (CTM) - recall delinquency report - secure messages - VeTEXT - VAR - as well as SAIL/ HEDIS metrics that directly impact the PACT team's metrics for patient care
Ensures that the clinic set up is closely monitored to effectively support the needs to the team and the clinic and make the necessary adjustments
They develop/maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies
facilitate /process secure messaging with the patient and team
develop and manage a tracking system for follow up care such as consults - Return to Clinic (RTC) orders - recall reminders - and secure messaging
Other assignments at this level include - but are not limited to: scanning - participating in team huddles and team meetings to manage and plan patient care: setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic health record
monitoring pre-appointment requirements to assure patient readiness for patient visit/procedure (X-ray - lab-work - etc)
participating and providing input in problem solving on operational issues or procedures in team meetings - performing administrative follow-up actions
participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
evaluating patient information and clinic schedule lists
educating providers about shared patients (those who receive their care at multiple VA's or those who have care in the community through the VA MISSION Act) and bringing it to the attention of the provider
Performs other directly related duties as assigned
Work Schedule: Monday - Friday - 7:30am-4pm or 8am-4:30pm Telework: Not Authorized Virtual: This is not a virtual position
Position Description/PD#: Advanced Medical Support Assistant/PD000000 Relocation/Recruitment Incentives: Not Authorized
Duties
Responsible for scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Assignments at this level include - but are not limited to: scheduling - cancelling - re-scheduling patients appointments and/or consults including imaging studies
Entering no show information daily
Preparing for clinic visit by printing out the daily patient appointment list
Monitoring both inpatient and outpatient appointments for areas or responsibility
Ensuring encounters forms are completed in order to obtain appropriate workload credit
Verifying and updating demographics and insurance information through insurance card buffer (ICB)
Performing basic eligibility - printing the (EARR) encounter action required report for the area assigned daily
Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. - patient aligned care team - or other specialty care setting where the patient aligned care team model is used such as Eye - ENT - Oncology - Women's Health - etc.)
The Advanced MSA coordinates with the patient care team (LPN - RN - Clinician/Provider - Social worker - Pharmacist - etc.)
to review the clinic utilization by using various report clinic utilization statistical summary - Encounter Action Required Report (EARR) - clinic cancellations - specialty consults report - Consult Tracking Manager (CTM) - recall delinquency report - secure messages - VeTEXT - VAR - as well as SAIL/ HEDIS metrics that directly impact the PACT team's metrics for patient care
Ensures that the clinic set up is closely monitored to effectively support the needs to the team and the clinic and make the necessary adjustments
They develop/maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies
(facilitate /process secure messaging with the patient and team
develop and manage a tracking system for follow up care such as consults - Return to Clinic (RTC) orders - recall reminders - and secure messaging
Other assignments at this level include - but are not limited to: scanning - participating in team huddles and team meetings to manage and plan patient care: setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic health record
monitoring pre-appointment requirements to assure patient readiness for patient visit/procedure (X-ray - lab-work - etc)
participating and providing input in problem solving on operational issues or procedures in team meetings - performing administrative follow-up actions
participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
evaluating patient information and clinic schedule lists
educating providers about shared patients (those who receive their care at multiple VA's or those who have care in the community through the VA MISSION Act) and bringing it to the attention of the provider
Performs other directly related duties as assigned
Work Schedule: Monday - Friday - 7:30am-4pm or 8am-4:30pm Telework: Not Authorized Virtual: This is not a virtual position
Position Description/PD#: Advanced Medical Support Assistant/PD000000 Relocation/Recruitment Incentives: Not Authorized
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Summary
Serves as an Advanced Medical Support Assistant (AMSA) in the Hampton VA Healthcare System. Performs duties related to the receipt, intake and indexing of health and administrative information in support of the Specialty and Primary Care (PACT) Outpatient Clinics. Duty location will be at the Chesapeake VA Clinic - 1987 S Military Hwy - Chesapeake, VA 23320.
Qualifications
Summary
(cont.)
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience and Education: Experience: Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
OR - Education
Two years post high school Certification
None required
Grade Determinations: In addition to the basic requirements for employment listed above - the following education and experience criteria must be met when determining the grade of candidates: Medical Support Assistant (Advanced) - GS-6 Experience
One year of experience equivalent to the GS-5 grade level
Assignment
The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources
Recommends changes to existing clinic procedures based on current administrative guidelines
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
Coordinates with the patient care team to review clinic utilization by using various report clinic utilization statistical summary - Encounter Action Required Report (EARR) - clinic cancellations - specialty consults report - Consult Tracking Manager (CTM) - recall delinquency report - secure messages - VeTEXT - VAR - as well as SAIL/ HEDIS metrics that directly impact the PACT team's metrics for patient care
Ensures that the clinic set up is closely monitored to effectively support the needs to the team and the clinic and make the necessary adjustments
They develop/maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies
facilitate /process secure messaging with the patient and team
develop and manage a tracking system for follow up care such as consults - Return to Clinic (RTC) orders - recall reminders - and secure messaging
Other assignments at this level include - but are not limited to: scanning - participating in team huddles and team meetings to manage and plan patient care: setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic health record
monitoring pre-appointment requirements to assure patient readiness for patient visit/procedure (X-ray - lab-work - etc)
participating and providing input in problem solving on operational issues or procedures in team meetings - performing administrative follow-up actions
participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
evaluating patient information and clinic schedule lists
educating providers about shared patients (those who receive their care at multiple VA's or those who have care in the community through the VA MISSION Act) and bringing it to the attention of the provider
Performs other directly related duties as assigned
Work Schedule: Monday - Friday - 7:30am-4pm or 8am-4:30pm Telework: Not Authorized Virtual: This is not a virtual position
Position Description/PD#: Advanced Medical Support Assistant/PD000000 Relocation/Recruitment Incentives: Not Authorized
Duties
Responsible for scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Assignments at this level include - but are not limited to: scheduling - cancelling - re-scheduling patients appointments and/or consults including imaging studies
Entering no show information daily
Preparing for clinic visit by printing out the daily patient appointment list
Monitoring both inpatient and outpatient appointments for areas or responsibility
Ensuring encounters forms are completed in order to obtain appropriate workload credit
Verifying and updating demographics and insurance information through insurance card buffer (ICB)
Performing basic eligibility - printing the (EARR) encounter action required report for the area assigned daily
Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. - patient aligned care team - or other specialty care setting where the patient aligned care team model is used such as Eye - ENT - Oncology - Women's Health - etc.)
The Advanced MSA coordinates with the patient care team (LPN - RN - Clinician/Provider - Social worker - Pharmacist - etc.)
to review the clinic utilization by using various report clinic utilization statistical summary - Encounter Action Required Report (EARR) - clinic cancellations - specialty consults report - Consult Tracking Manager (CTM) - recall delinquency report - secure messages - VeTEXT - VAR - as well as SAIL/ HEDIS metrics that directly impact the PACT team's metrics for patient care
Ensures that the clinic set up is closely monitored to effectively support the needs to the team and the clinic and make the necessary adjustments
They develop/maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies
(facilitate /process secure messaging with the patient and team
develop and manage a tracking system for follow up care such as consults - Return to Clinic (RTC) orders - recall reminders - and secure messaging
Other assignments at this level include - but are not limited to: scanning - participating in team huddles and team meetings to manage and plan patient care: setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic health record
monitoring pre-appointment requirements to assure patient readiness for patient visit/procedure (X-ray - lab-work - etc)
participating and providing input in problem solving on operational issues or procedures in team meetings - performing administrative follow-up actions
participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
evaluating patient information and clinic schedule lists
educating providers about shared patients (those who receive their care at multiple VA's or those who have care in the community through the VA MISSION Act) and bringing it to the attention of the provider
Performs other directly related duties as assigned
Work Schedule: Monday - Friday - 7:30am-4pm or 8am-4:30pm Telework: Not Authorized Virtual: This is not a virtual position
Position Description/PD#: Advanced Medical Support Assistant/PD000000 Relocation/Recruitment Incentives: Not Authorized
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