Service Technician II (The Greater Boston Area)
Guitar Center, Boston, MA, United States
Position Summary: Service Technician II
As a Service Technician II, you independently manage on‑site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians. This role requires proven field experience, the ability to diagnose and resolve complex technical issues with minimal supervision, and excellent client relationship skills to represent AVDG professionally on‑site.
Responsibilities
Independently diagnose and resolve complex audiovisual system issues on‑site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
Perform advanced troubleshooting of Crestron, Q‑SYST, Extron, and other control systems, identifying issues in programming, configuration, and hardware
Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
Conduct comprehensive preventative maintenance visits, performing system health checks, updates, and proactive repairs
Provide detailed end‑user training to clients on operation and best practices for their AV systems
Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development
Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements
Special Attributes
Strong technical problem‑solving abilities with capacity to diagnose complex system issues independently
Excellent client communication and relationship‑building skills with professional demeanor on‑site
Proven ability to manage multiple priorities and adapt to changing job site conditions
Strong customer service, interpersonal skills, and ability to interface with a variety of personality and cultures is mandatory
Detail‑oriented approach to installation quality, system documentation, and service reporting
Self‑motivated with commitment to continuous learning and professional development
Industry certifications such as: Biamp Tesira Forte, Q‑SYST level 1, Dante Level 1, Extron EAVA, and CTS are required. Refer to L&D guide for more details
About AVDG
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design‑build firm specializing in next‑generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world‑class team and original smart‑system solutions are regarded among the best in the industry.
Why join us?
At AVDG, you will join a peer group of like‑minded people passionate about Audio, Video, Lighting and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.
Requirements
High school diploma or GED required; technical certification or Associate's degree strongly preferred. 3–5 years of experience in the AV integration industry with proven field service and installation expertise.
Strong working knowledge of Crestron, Q‑SYST, Extron, or similar control systems with ability to troubleshoot programming and configuration issues. Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools.
Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations.
Self‑directed with strong problem‑solving skills and ability to work independently with minimal supervision. Flexibility to work evenings, weekends, and participate in after‑hours on‑call rotation as needed.
Travel Requirements
Travel is required to client sites when necessary and conferences/training events as applicable
Travel time compensated under a governing policy; more details available upon request
Valid Driver's License with no criminal record required
Valid passport preferred for potential international travel
Benefits
For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate
Pay Rate: $35‑45/hr depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state‑specific laws. Pay ranges may be different in other locations.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.
recruiting@guitarcenter.com
#J-18808-Ljbffr
As a Service Technician II, you independently manage on‑site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians. This role requires proven field experience, the ability to diagnose and resolve complex technical issues with minimal supervision, and excellent client relationship skills to represent AVDG professionally on‑site.
Responsibilities
Independently diagnose and resolve complex audiovisual system issues on‑site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
Perform advanced troubleshooting of Crestron, Q‑SYST, Extron, and other control systems, identifying issues in programming, configuration, and hardware
Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
Conduct comprehensive preventative maintenance visits, performing system health checks, updates, and proactive repairs
Provide detailed end‑user training to clients on operation and best practices for their AV systems
Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development
Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements
Special Attributes
Strong technical problem‑solving abilities with capacity to diagnose complex system issues independently
Excellent client communication and relationship‑building skills with professional demeanor on‑site
Proven ability to manage multiple priorities and adapt to changing job site conditions
Strong customer service, interpersonal skills, and ability to interface with a variety of personality and cultures is mandatory
Detail‑oriented approach to installation quality, system documentation, and service reporting
Self‑motivated with commitment to continuous learning and professional development
Industry certifications such as: Biamp Tesira Forte, Q‑SYST level 1, Dante Level 1, Extron EAVA, and CTS are required. Refer to L&D guide for more details
About AVDG
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design‑build firm specializing in next‑generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world‑class team and original smart‑system solutions are regarded among the best in the industry.
Why join us?
At AVDG, you will join a peer group of like‑minded people passionate about Audio, Video, Lighting and Control technologies. You will be given the freedom to apply your craft to deliver outstanding customer experiences enabled by technology. You will access many opportunities to learn, including access to the newly launched AVDG University. As AVDG is a part of the larger Guitar Center group, you will find opportunities to expand your career and to collaborate beyond Pro AV if you choose to.
Requirements
High school diploma or GED required; technical certification or Associate's degree strongly preferred. 3–5 years of experience in the AV integration industry with proven field service and installation expertise.
Strong working knowledge of Crestron, Q‑SYST, Extron, or similar control systems with ability to troubleshoot programming and configuration issues. Proficiency with AV test equipment including signal generators, multimeters, cable testers, and diagnostic tools.
Excellent customer service and communication skills with ability to interact professionally with all levels of client organizations.
Self‑directed with strong problem‑solving skills and ability to work independently with minimal supervision. Flexibility to work evenings, weekends, and participate in after‑hours on‑call rotation as needed.
Travel Requirements
Travel is required to client sites when necessary and conferences/training events as applicable
Travel time compensated under a governing policy; more details available upon request
Valid Driver's License with no criminal record required
Valid passport preferred for potential international travel
Benefits
For our employees who are musicians we offer the unique opportunity of gig leave take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate
Pay Rate: $35‑45/hr depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state‑specific laws. Pay ranges may be different in other locations.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.
recruiting@guitarcenter.com
#J-18808-Ljbffr