Commercial Service Technician II
Guitar Center, Nashville, TN, United States
Commercial Service Technician
We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.
As a Service Technician II, you independently manage on-site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians. This role requires proven field experience, the ability to diagnose and resolve complex technical issues with minimal supervision, and excellent client relationship skills to represent AVDG professionally on-site.
Responsibilities will include, but will not be limited to the following:
Independently diagnose and resolve complex audiovisual system issues on-site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
Perform advanced troubleshooting of Crestron, Q-SYS, Extron, and other control systems, identifying issues in programming, configuration, and hardware
Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
Conduct comprehensive preventative maintenance visits, performing system health checks, updates, and proactive repairs
Provide detailed end-user training to clients on operation and best practices for their AV systems
Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development
Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry.
Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.
We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.
We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.
As a Service Technician II, you independently manage on-site service calls, installations, and technical support for AVDG clients' audiovisual systems. You demonstrate strong troubleshooting abilities across multiple AV platforms, lead installation projects, and serve as a technical resource for Level I technicians. This role requires proven field experience, the ability to diagnose and resolve complex technical issues with minimal supervision, and excellent client relationship skills to represent AVDG professionally on-site.
Responsibilities will include, but will not be limited to the following:
Independently diagnose and resolve complex audiovisual system issues on-site, including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
Lead installation projects including equipment mounting, cable termination, rack building, system integration, and commissioning of AV systems
Perform advanced troubleshooting of Crestron, Q-SYS, Extron, and other control systems, identifying issues in programming, configuration, and hardware
Upload, download, and make minor modifications to control system programs to resolve client issues and optimize system performance
Conduct comprehensive preventative maintenance visits, performing system health checks, updates, and proactive repairs
Provide detailed end-user training to clients on operation and best practices for their AV systems
Mentor and provide technical guidance to Service Technician I staff, reviewing their work and supporting their skill development
Create detailed service reports documenting work performed, parts used, system configurations, and recommendations for system improvements
Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry.
Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.
We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.