Housing Locator
Volunteers of America, Utah, Salt Lake City, UT, United States
Benefits
Low-cost medical, dental, and vision coverage; Health savings account; 403(b) retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees.
33 paid days off: 11 observed paid holidays, 12 sick days, 10 vacation days to start; vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
Sick and vacation time accrue hourly per pay period.
$50,000 employer-paid life insurance; additional coverage available.
Employer contribution to your Health Savings Account (paid quarterly).
Employee Referral Program including cash bonuses and paid time off.
Position Summary
To provide consistent, individualized, and thorough outreach and housing case management services to clients with the end goal of clients transitioning to safe and stable housing quickly and efficiently. Assist guests by performing housing searches, coordinating with other housing departments and programs, and connecting guests to relevant resources in the community as applicable.
Client Engagement
Perform housing searches for individuals, advocating on their behalf and helping them navigate the housing search, applications, and approval processes.
Identify and target clients who have active housing vouchers, or are in need of housing location services, that are residing in the Women’s Homeless Resource Center in order to provide housing location services.
Determine the eligibility of housing assistance for clients at the Women’s Homeless Resource Center.
Collaborate with program manager in ensuring program fidelity, documentation accuracy, and intra‑agency collaborations.
Ensure that all paperwork related to client and program services is properly completed, managed confidentially and stored in an appropriate location and submitted in a timely manner.
Maintain working knowledge of the UHMIS system, performing paper and digital intakes, case notes, and file creation.
Daily collaboration with all departments promoting a healthy team environment, regular and ongoing communication with team members, work with team to provide the highest level of client care.
Proactively engage and initiate contact with clients in need of housing assistance.
Provide direct, trauma‑informed care to clients experiencing homelessness, including creative problem solving, agency and community resource utilization, and network building.
Participate in regularly scheduled staff meetings to collaborate with case management about client needs.
Evaluate own performance to increase effectiveness as a Housing Locator, and maintain willingness to accept supervision and direction.
Attend work on a punctual, regular, and predictable basis.
Landlord Engagement
Creating and building relationships with landlords and properties.
Actively work to educate landlords and properties on our programs, vouchers, and the Housing First Model.
Seek out, engage, and network with community partners, landlords, housing authorities, and any other housing resources to find housing options and additional resources.
Proactively expand and integrate knowledge of rental and housing resources.
Participate in community meetings, task groups, coalition meetings, as needed to expand resource/system knowledge and enhance Housing Location services within the center.
Navigating and completing any necessary paperwork or application processes with landlords to ensure program fidelity.
Coordinate application/deposit payments accurately to ensure landlords and properties get paid timely.
Actively promote best practice.
Demonstrate awareness and desire to understand diverse populations.
Contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Assist with community education, response, and problem solving around homelessness and housing issues.
A willingness to understand the Housing First model, Progressive Engagement model, harm reduction, and low‑barrier access to resources is best practice and essential to our mission at Volunteers of America.
Any other duties as assigned.
Qualifications
Must qualify for and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
Familiarity with Trauma‑Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in daily work.
Ability to uphold professional boundaries, confidentiality regulations, and interact in a professional manner with a diverse workforce, clients, and the public.
Ability to utilize Trauma‑Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
Willingness to accept supervision and direction.
Computer literate with proficiency in Microsoft Office.
Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
Become CPR and First Aid Certified.
Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
Must be able to pass Utah‑DHS – Office of Licensing background screening and pre‑employment drug screen.
Physical Demands
Ability to lift and carry 25 lbs.
Ability to walk up and down stairs.
Ability to move around the facility, interacting with clients for extended periods.
Work is generally performed in an office environment. May entail using a computer for extended periods of time.
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Low-cost medical, dental, and vision coverage; Health savings account; 403(b) retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees.
33 paid days off: 11 observed paid holidays, 12 sick days, 10 vacation days to start; vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
Sick and vacation time accrue hourly per pay period.
$50,000 employer-paid life insurance; additional coverage available.
Employer contribution to your Health Savings Account (paid quarterly).
Employee Referral Program including cash bonuses and paid time off.
Position Summary
To provide consistent, individualized, and thorough outreach and housing case management services to clients with the end goal of clients transitioning to safe and stable housing quickly and efficiently. Assist guests by performing housing searches, coordinating with other housing departments and programs, and connecting guests to relevant resources in the community as applicable.
Client Engagement
Perform housing searches for individuals, advocating on their behalf and helping them navigate the housing search, applications, and approval processes.
Identify and target clients who have active housing vouchers, or are in need of housing location services, that are residing in the Women’s Homeless Resource Center in order to provide housing location services.
Determine the eligibility of housing assistance for clients at the Women’s Homeless Resource Center.
Collaborate with program manager in ensuring program fidelity, documentation accuracy, and intra‑agency collaborations.
Ensure that all paperwork related to client and program services is properly completed, managed confidentially and stored in an appropriate location and submitted in a timely manner.
Maintain working knowledge of the UHMIS system, performing paper and digital intakes, case notes, and file creation.
Daily collaboration with all departments promoting a healthy team environment, regular and ongoing communication with team members, work with team to provide the highest level of client care.
Proactively engage and initiate contact with clients in need of housing assistance.
Provide direct, trauma‑informed care to clients experiencing homelessness, including creative problem solving, agency and community resource utilization, and network building.
Participate in regularly scheduled staff meetings to collaborate with case management about client needs.
Evaluate own performance to increase effectiveness as a Housing Locator, and maintain willingness to accept supervision and direction.
Attend work on a punctual, regular, and predictable basis.
Landlord Engagement
Creating and building relationships with landlords and properties.
Actively work to educate landlords and properties on our programs, vouchers, and the Housing First Model.
Seek out, engage, and network with community partners, landlords, housing authorities, and any other housing resources to find housing options and additional resources.
Proactively expand and integrate knowledge of rental and housing resources.
Participate in community meetings, task groups, coalition meetings, as needed to expand resource/system knowledge and enhance Housing Location services within the center.
Navigating and completing any necessary paperwork or application processes with landlords to ensure program fidelity.
Coordinate application/deposit payments accurately to ensure landlords and properties get paid timely.
Actively promote best practice.
Demonstrate awareness and desire to understand diverse populations.
Contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Assist with community education, response, and problem solving around homelessness and housing issues.
A willingness to understand the Housing First model, Progressive Engagement model, harm reduction, and low‑barrier access to resources is best practice and essential to our mission at Volunteers of America.
Any other duties as assigned.
Qualifications
Must qualify for and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
Familiarity with Trauma‑Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in daily work.
Ability to uphold professional boundaries, confidentiality regulations, and interact in a professional manner with a diverse workforce, clients, and the public.
Ability to utilize Trauma‑Informed practices to act and make sound decisions within the scope of position responsibilities as well as reach out for supervision for major situations.
Willingness to accept supervision and direction.
Computer literate with proficiency in Microsoft Office.
Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
Become CPR and First Aid Certified.
Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
Must be able to pass Utah‑DHS – Office of Licensing background screening and pre‑employment drug screen.
Physical Demands
Ability to lift and carry 25 lbs.
Ability to walk up and down stairs.
Ability to move around the facility, interacting with clients for extended periods.
Work is generally performed in an office environment. May entail using a computer for extended periods of time.
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