Sr. Customer Assistance Representative - Gaylord
Enterprise, Gaylord, MI, United States
Overview
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in home city branches or airport locations.
This position pays $18.00 / hour and is located at 1720‑B South Ostego Ave., Gaylord MI 49735.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Schedule
Monday: 8:00am to 5:00pm
Tuesday: 8:00am to 5:00pm
Wednesday: 8:00am to 5:00pm
Thursday: 8:00am to 5:00pm
Friday: 8:00am to 5:00pm
Saturday: OFF
Sunday: OFF
Responsibilities
Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check‑ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job‑related duties as assigned
Qualifications
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must have a valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Equal Opportunity Employer / Disability / Veterans
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The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in home city branches or airport locations.
This position pays $18.00 / hour and is located at 1720‑B South Ostego Ave., Gaylord MI 49735.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Schedule
Monday: 8:00am to 5:00pm
Tuesday: 8:00am to 5:00pm
Wednesday: 8:00am to 5:00pm
Thursday: 8:00am to 5:00pm
Friday: 8:00am to 5:00pm
Saturday: OFF
Sunday: OFF
Responsibilities
Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check‑ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job‑related duties as assigned
Qualifications
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must have a valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Equal Opportunity Employer / Disability / Veterans
#J-18808-Ljbffr