Blood Collections Staff-Customer Service
American Red Cross, Green Bay, WI, United States
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Job Overview
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Key Responsibilities
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with teammates to create a welcoming and friendly environment so volunteer donors feel comfortable coming back again and again.
Be detail‑oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements, and can be safely transfused.
May drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites. Position may require a minimum height of 60 inches.
Standard Schedule
Staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
Schedule is provided two to three weeks in advance.
Pay Information
$21.34/hr (Entry‑Level)
$25.81/hr (LPN License)
$31.00/hr (RN License)
Minimum Qualifications
High school diploma or equivalent.
Customer service experience and effective verbal communication skills.
Current, valid driver’s license with a good driving record.
Basic computer skills; proficiency with Microsoft Office.
Physical requirements: ability to lift, push or pull heavy weights, navigate ramps and stairs, sit or stand for long periods, adapt to long irregular hours and frequent schedule changes. Minimum height of 60 inches.
Preferred Qualifications
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
Prior leadership experience.
Benefits
Medical, Dental, and Vision plans.
Health Spending Accounts & Flexible Spending Accounts.
PTO: Starting 15 days a year; based on type of job and tenure.
Holidays: 11 paid holidays (six core holidays and five floating holidays).
401(k) with up to 6% company match.
Paid Family Leave.
Employee Assistance.
Disability and Insurance: Short + Long‑Term.
Service Awards and recognition.
Equal Employment Opportunity Statement
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Fair Chance Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
We are a mission-based organization and we consider many mobile blood drives at businesses, schools, and other locations. All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
To view the EEOC Summary of Rights, click here: Summary of Rights
#J-18808-Ljbffr
Job Overview
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Key Responsibilities
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with teammates to create a welcoming and friendly environment so volunteer donors feel comfortable coming back again and again.
Be detail‑oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements, and can be safely transfused.
May drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites. Position may require a minimum height of 60 inches.
Standard Schedule
Staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
Schedule is provided two to three weeks in advance.
Pay Information
$21.34/hr (Entry‑Level)
$25.81/hr (LPN License)
$31.00/hr (RN License)
Minimum Qualifications
High school diploma or equivalent.
Customer service experience and effective verbal communication skills.
Current, valid driver’s license with a good driving record.
Basic computer skills; proficiency with Microsoft Office.
Physical requirements: ability to lift, push or pull heavy weights, navigate ramps and stairs, sit or stand for long periods, adapt to long irregular hours and frequent schedule changes. Minimum height of 60 inches.
Preferred Qualifications
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
Prior leadership experience.
Benefits
Medical, Dental, and Vision plans.
Health Spending Accounts & Flexible Spending Accounts.
PTO: Starting 15 days a year; based on type of job and tenure.
Holidays: 11 paid holidays (six core holidays and five floating holidays).
401(k) with up to 6% company match.
Paid Family Leave.
Employee Assistance.
Disability and Insurance: Short + Long‑Term.
Service Awards and recognition.
Equal Employment Opportunity Statement
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Fair Chance Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
We are a mission-based organization and we consider many mobile blood drives at businesses, schools, and other locations. All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
To view the EEOC Summary of Rights, click here: Summary of Rights
#J-18808-Ljbffr