Service Desk Technician
TEKsystems, Oklahoma City, OK, United States
Job Summary
Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization. Create work tickets to ensure proper tracking, prioritization and escalation of technical incidents and requests.
Level of Responsibility
General responsibilities with standardized processes
Works under limited supervision
Resolves routine questions and problems
Refers more complex issues to higher levels
Follows established procedures to accomplish job requirements
Some latitude for deviation
Essential Functions
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Provide font line response, troubleshooting, diagnostics and resolution on general PC and network issues and support Microsoft core operating systems and business applications.
Provide accurate information on IT products or services.
Follow support methodologies based on ITIL standards to provide a highly performing and available environment.
Communicate effectively with clients on the status of tickets and resolutions.
Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues.
Work collaboratively with all IT teams to centralize and standardize processes.
Create tickets, record progress and resolutions on client incidents or service requests.
Effectively escalation client issues to appropriate resources when necessary.
Perform system installation and configuration.
Document commonly encountered issues.
Ensure compliance with team metrics in accordance with department goals.
Work with end‑users to implement IT skills.
Education / Work Experience
Associate's Degree in Computer Technology or a related IT degree program, and 1 year help desk support experience.
2 years help desk support experience in a corporate environment.
Valid driver's license.
Certifications
A+ Certification, Microsoft Certifications or other applicable certs.
Skills
Help desk, Service desk, Troubleshooting, Customer service
Additional Skills & Qualifications
Familiarity looking in exchange and tinkering around in it.
Doing some light work in Horizon.
Working within Intune.
Wants someone that "talks with a smile voice".
Someone with experience helping people over the phone, not just in person.
Someone with a troubleshooting mind.
Experience Level
Intermediate to Expert Level
Job Type & Location
This is a contract position based out of Oklahoma City, OK.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Benefits include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type
This is a fully onsite position in Oklahoma City, OK.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization. Create work tickets to ensure proper tracking, prioritization and escalation of technical incidents and requests.
Level of Responsibility
General responsibilities with standardized processes
Works under limited supervision
Resolves routine questions and problems
Refers more complex issues to higher levels
Follows established procedures to accomplish job requirements
Some latitude for deviation
Essential Functions
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Provide font line response, troubleshooting, diagnostics and resolution on general PC and network issues and support Microsoft core operating systems and business applications.
Provide accurate information on IT products or services.
Follow support methodologies based on ITIL standards to provide a highly performing and available environment.
Communicate effectively with clients on the status of tickets and resolutions.
Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues.
Work collaboratively with all IT teams to centralize and standardize processes.
Create tickets, record progress and resolutions on client incidents or service requests.
Effectively escalation client issues to appropriate resources when necessary.
Perform system installation and configuration.
Document commonly encountered issues.
Ensure compliance with team metrics in accordance with department goals.
Work with end‑users to implement IT skills.
Education / Work Experience
Associate's Degree in Computer Technology or a related IT degree program, and 1 year help desk support experience.
2 years help desk support experience in a corporate environment.
Valid driver's license.
Certifications
A+ Certification, Microsoft Certifications or other applicable certs.
Skills
Help desk, Service desk, Troubleshooting, Customer service
Additional Skills & Qualifications
Familiarity looking in exchange and tinkering around in it.
Doing some light work in Horizon.
Working within Intune.
Wants someone that "talks with a smile voice".
Someone with experience helping people over the phone, not just in person.
Someone with a troubleshooting mind.
Experience Level
Intermediate to Expert Level
Job Type & Location
This is a contract position based out of Oklahoma City, OK.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Benefits include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type
This is a fully onsite position in Oklahoma City, OK.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr