Desktop Support Analyst
TEKsystems, Hilliard, OH, United States
Description
Provide employees with support on all aspects of End‑User computing digital assets (including but not limited to laptops, desktops, printers, mobile devices, and software). Create a positive customer support experience and build strong relationships. Communicate promptly on progress and handle customers with a professional attitude.
Prioritize, communicate, triage, and resolve issues in a timely manner.
Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk, both in person and remotely.
Maintain asset and software inventory.
Image, configure, and deploy computers.
Deploy and troubleshoot software and hardware.
Log incidents in the ticketing system.
Provide support for IT project implementations and perform miscellaneous job‑related duties as assigned.
Engage appropriate IT resources and teams to resolve incidents beyond scope.
Resolve complex technical problems experienced by end‑users.
Analyze logs within Microsoft applications to resolve user issues.
Rebuild Windows profiles.
Support PC replacement programs and emergency exchanges.
Troubleshoot network related issues.
Administer access to applications.
Evaluate, diagnose, and troubleshoot complex hardware/software issues.
Analyze and resolve VPN and MFA related issues.
Create and contribute to process improvement.
Work effectively in a team environment.
Maintain confidentiality on all conversations, documents, correspondence, research records, information, data, etc.
Skills
Desktop, Windows 10, support, troubleshooting, customer service.
Additional Skills & Qualifications
Understand basic troubleshooting processes.
Quickly assess problems and identify solutions.
Understanding of desktop Group Policy Objects.
Knowledge of re‑imaging a workstation.
Remote support experience.
Conflict resolution and management.
Working knowledge of MS operating systems and applications.
Software distribution and patch management tool experience.
Creatively troubleshoot undocumented issues.
Desire for excellent customer service.
Maintain healthy and friendly environment with team members and external departments.
Excellent communication skills.
Attention to detail and time‑management.
Ability to prioritize many competing tasks with minimal supervision.
Qualifications
Associate’s or Bachelor’s degree in IT preferred.
ITIL certification preferred.
Combination of education, certification, and experience considered.
2+ years of MS Windows desktop OS deployment experience required.
2+ years of SCCM (or other software distribution tools) experience required.
Windows 11 desktop OS deployment and support experience required.
Experience in using ITSM systems like ServiceNow required.
Experience Level
Intermediate Level.
Job Type & Location
Contract position based out of Hilliard, Ohio. Fully onsite.
Pay And Benefits
The pay range for this position is $23.00 – $26.00 per hour.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (voluntary life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time off / leave (PTO, vacation or sick leave).
Application Deadline
This position is anticipated to close on Apr 26, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Provide employees with support on all aspects of End‑User computing digital assets (including but not limited to laptops, desktops, printers, mobile devices, and software). Create a positive customer support experience and build strong relationships. Communicate promptly on progress and handle customers with a professional attitude.
Prioritize, communicate, triage, and resolve issues in a timely manner.
Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk, both in person and remotely.
Maintain asset and software inventory.
Image, configure, and deploy computers.
Deploy and troubleshoot software and hardware.
Log incidents in the ticketing system.
Provide support for IT project implementations and perform miscellaneous job‑related duties as assigned.
Engage appropriate IT resources and teams to resolve incidents beyond scope.
Resolve complex technical problems experienced by end‑users.
Analyze logs within Microsoft applications to resolve user issues.
Rebuild Windows profiles.
Support PC replacement programs and emergency exchanges.
Troubleshoot network related issues.
Administer access to applications.
Evaluate, diagnose, and troubleshoot complex hardware/software issues.
Analyze and resolve VPN and MFA related issues.
Create and contribute to process improvement.
Work effectively in a team environment.
Maintain confidentiality on all conversations, documents, correspondence, research records, information, data, etc.
Skills
Desktop, Windows 10, support, troubleshooting, customer service.
Additional Skills & Qualifications
Understand basic troubleshooting processes.
Quickly assess problems and identify solutions.
Understanding of desktop Group Policy Objects.
Knowledge of re‑imaging a workstation.
Remote support experience.
Conflict resolution and management.
Working knowledge of MS operating systems and applications.
Software distribution and patch management tool experience.
Creatively troubleshoot undocumented issues.
Desire for excellent customer service.
Maintain healthy and friendly environment with team members and external departments.
Excellent communication skills.
Attention to detail and time‑management.
Ability to prioritize many competing tasks with minimal supervision.
Qualifications
Associate’s or Bachelor’s degree in IT preferred.
ITIL certification preferred.
Combination of education, certification, and experience considered.
2+ years of MS Windows desktop OS deployment experience required.
2+ years of SCCM (or other software distribution tools) experience required.
Windows 11 desktop OS deployment and support experience required.
Experience in using ITSM systems like ServiceNow required.
Experience Level
Intermediate Level.
Job Type & Location
Contract position based out of Hilliard, Ohio. Fully onsite.
Pay And Benefits
The pay range for this position is $23.00 – $26.00 per hour.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
Life Insurance (voluntary life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time off / leave (PTO, vacation or sick leave).
Application Deadline
This position is anticipated to close on Apr 26, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr