Dispatcher
New York Blood Center, Rye, NY, United States
Responsibilities
Monitors schedules, vehicles, dispatches drivers, and directs pickups or deliveries.
Coordinates drivers and operations to meet time parameters on all shipments, pickups, donor centers, and blood drives.
Assists mobile drivers as needed to ensure drive starts, and breakdowns are completed on time.
Reports vehicle and fleet equipment issues, communicates DVIRs, and coordinates with mechanic shops and towing providers.
Ensures blood drive vehicles are operational, loaded, and ready to depart on time.
Monitors drivers’ departure and arrival times for blood drives and communicates all delays via email.
Manages safety compliance by ensuring accident forms are completed and reported in a timely manner.
Maintains and reviews driver records and documents, including spreadsheets, ensuring their accuracy before submission.
Monitors and documents employee activity to ensure compliance with policies and procedures.
Resolves customer service issues by partnering with internal departments to develop and implement a satisfactory solution.
Manages communications via dispatch base phone or email between the business unit and drivers.
Monitors and reports on radio communications from the NYC Office of Emergency Management.
Qualifications
Education
High School Diploma or equivalent, some college coursework preferred.
Experience
Three years of experience in directing staff, office management, or dispatcher is required.
Knowledge
Knowledge of DOT regulations (hours of service).
Knowledge of computerized and mobile communication systems.
Basic knowledge of Microsoft Office.
For applicants who will perform this position in New York City or Westchester County, the proposed hourly salary is $28.00/hr. to $30.00/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.
Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.
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Monitors schedules, vehicles, dispatches drivers, and directs pickups or deliveries.
Coordinates drivers and operations to meet time parameters on all shipments, pickups, donor centers, and blood drives.
Assists mobile drivers as needed to ensure drive starts, and breakdowns are completed on time.
Reports vehicle and fleet equipment issues, communicates DVIRs, and coordinates with mechanic shops and towing providers.
Ensures blood drive vehicles are operational, loaded, and ready to depart on time.
Monitors drivers’ departure and arrival times for blood drives and communicates all delays via email.
Manages safety compliance by ensuring accident forms are completed and reported in a timely manner.
Maintains and reviews driver records and documents, including spreadsheets, ensuring their accuracy before submission.
Monitors and documents employee activity to ensure compliance with policies and procedures.
Resolves customer service issues by partnering with internal departments to develop and implement a satisfactory solution.
Manages communications via dispatch base phone or email between the business unit and drivers.
Monitors and reports on radio communications from the NYC Office of Emergency Management.
Qualifications
Education
High School Diploma or equivalent, some college coursework preferred.
Experience
Three years of experience in directing staff, office management, or dispatcher is required.
Knowledge
Knowledge of DOT regulations (hours of service).
Knowledge of computerized and mobile communication systems.
Basic knowledge of Microsoft Office.
For applicants who will perform this position in New York City or Westchester County, the proposed hourly salary is $28.00/hr. to $30.00/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.
Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.
#J-18808-Ljbffr