Customer Service Coordinator
Kelly, Portsmouth, NH, United States
Overview
The Customer Service Coordinator serves as a key liaison between the company and its customers, ensuring an exceptional customer experience by efficiently handling inquiries, orders, complaints, and feedback. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.
Responsibilities
Act as the main point of contact for customer inquiries via phone, email, and chat.
Process and track customer orders, returns, and exchanges accurately.
Address and resolve customer complaints and issues promptly and professionally.
Coordinate with internal departments (sales, logistics, warehouse, etc.) to ensure timely delivery and service.
Maintain detailed and accurate customer records in the CRM system.
Provide product, service, and account information to customers.
Assist with customer onboarding and education regarding company offerings.
Monitor and report on customer service metrics and trends to management.
Stay updated on company products, services, and policies.
Participate in training sessions and team meetings as required.
Qualifications
Excellent communication skills
Problem-solving abilities
Customer-focused attitude
Schedule & Compensation
Schedule: 8am-5pm
Pay Rate: $16 per hour
Full-Time, Temp-Hire
Additional Information
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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The Customer Service Coordinator serves as a key liaison between the company and its customers, ensuring an exceptional customer experience by efficiently handling inquiries, orders, complaints, and feedback. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.
Responsibilities
Act as the main point of contact for customer inquiries via phone, email, and chat.
Process and track customer orders, returns, and exchanges accurately.
Address and resolve customer complaints and issues promptly and professionally.
Coordinate with internal departments (sales, logistics, warehouse, etc.) to ensure timely delivery and service.
Maintain detailed and accurate customer records in the CRM system.
Provide product, service, and account information to customers.
Assist with customer onboarding and education regarding company offerings.
Monitor and report on customer service metrics and trends to management.
Stay updated on company products, services, and policies.
Participate in training sessions and team meetings as required.
Qualifications
Excellent communication skills
Problem-solving abilities
Customer-focused attitude
Schedule & Compensation
Schedule: 8am-5pm
Pay Rate: $16 per hour
Full-Time, Temp-Hire
Additional Information
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr