Customer Support I
Service Experts, Jacksonville, FL, United States
The Customer Service Representative I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Customer Service family. Works under close supervision.
Provides basic assistance to customers by promptly and professionally addressing their inquiries, concerns, and issues.
Follows basic procedures to address and resolve customer complaints, ensuring their satisfaction.
Records basic customer interactions and transactions accurately in the customer support database for reference and tracking.
Guides customers through fundamental troubleshooting steps to diagnose and resolve technical issues with products or services.
Educates customers on basic product features, functionalities, and usage to enhance their understanding and improve their experience.
Processes customer orders, returns, and exchanges efficiently, following company policies and procedures at a fundamental level.
Collaborates with cross-functional teams like sales and technical support to address basic complex customer inquiries or problems.
Keeps customers informed about fundamental product updates, new releases, or relevant changes that may impact their usage or experience.
Minimum Experience: 2+
Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
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Provides basic assistance to customers by promptly and professionally addressing their inquiries, concerns, and issues.
Follows basic procedures to address and resolve customer complaints, ensuring their satisfaction.
Records basic customer interactions and transactions accurately in the customer support database for reference and tracking.
Guides customers through fundamental troubleshooting steps to diagnose and resolve technical issues with products or services.
Educates customers on basic product features, functionalities, and usage to enhance their understanding and improve their experience.
Processes customer orders, returns, and exchanges efficiently, following company policies and procedures at a fundamental level.
Collaborates with cross-functional teams like sales and technical support to address basic complex customer inquiries or problems.
Keeps customers informed about fundamental product updates, new releases, or relevant changes that may impact their usage or experience.
Minimum Experience: 2+
Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
#J-18808-Ljbffr