Scheduling Dispatcher
Mettler-Toledo International Inc., Columbus, OH, United States
We’re seeking a Scheduling Analyst – Dispatcher to join our Columbus-based team. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals.
What You’ll Do
Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
Support service order closure by confirming documentation accuracy and completion.
Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.
What You Need to Succeed
Associate’s degree, preferably in Business, Communications, or a related field.
Minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing environment; or at least five years of equivalent work experience in lieu of a degree.
Experience in a field service or small business environment (or similar industry) is a plus.
SAP knowledge and experience working within business systems are preferred.
Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching –
all starting on date of hire
Gym discount program if you elect our Aetna medical coverage
Tuition reimbursement
And, all the usual such as paid time off, flexible spending, short‑and long‑term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
#J-18808-Ljbffr
What You’ll Do
Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
Support service order closure by confirming documentation accuracy and completion.
Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.
What You Need to Succeed
Associate’s degree, preferably in Business, Communications, or a related field.
Minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing environment; or at least five years of equivalent work experience in lieu of a degree.
Experience in a field service or small business environment (or similar industry) is a plus.
SAP knowledge and experience working within business systems are preferred.
Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching –
all starting on date of hire
Gym discount program if you elect our Aetna medical coverage
Tuition reimbursement
And, all the usual such as paid time off, flexible spending, short‑and long‑term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
#J-18808-Ljbffr