Senior Program Manager, Talent Development Programs - Missionforce
Salesforce, Washington, District of Columbia, United States
We are seeking a Senior Program Manager to lead a strategic talent development program for transitioning military service members, building the next generation of Salesforce consulting professionals within Missionforce, Salesforce’s dedicated business unit for national security.
About the Role
This role owns end-to-end talent development program: strategy, design, execution, cohort delivery, and scaling. It bridges talent strategy, workforce development, and delivery excellence.
Your Impact
Design and launch the Mission Readiness Experience (MRE) program.
Establish relationships with Salesforce recruitment, external talent partners.
Build a sustainable, high‑impact talent pipeline aligned to Missionforce delivery needs.
Translate military experience into high‑performing Salesforce consulting careers.
Grow cleared delivery capacity within Missionforce and the Salesforce ecosystem.
Drive measurable business outcomes: billable capacity, certifications, retention.
Key Responsibilities
Program Strategy & Design
Define vision, structure, roadmap for MRE.
Design cohort‑based talent development model (12‑week readiness journey): prerequisites, curriculum, milestones, success criteria.
Establish candidate lifecycle framework: recruitment, on‑the‑job training, job placement.
Partner with leadership to align program goals to Missionforce growth, delivery capacity, customer needs.
Program Experience & Infrastructure
Own onboarding, program experience, fellowship journey from application through graduation.
Ensure delivery of a blended curriculum that includes:
Salesforce technical skills & certifications
Consulting and client delivery skills
Leadership and professional development
Stand up program infrastructure: tools, systems, communications, reporting.
Define and track program KPIs: certification attainment, customer readiness, job placement rates, fellow retention.
Stakeholder Management & Partnerships
Build and manage relationships with internal and external stakeholders: Salesforce Military & Vetforce, Salesforce and Military Recruiting, Professional Services delivery leaders, hiring managers.
Align stakeholders on expectations, roles, program outcomes.
Secure and maintain executive sponsorship and visibility.
Deliver regular executive updates and insights.
Continuously improve program design based on feedback and data.
Program Operations & Talent Development
Oversee participant experience, ensuring engagement, clear expectations, strong outcomes.
Establish and manage mentorship and coaching model.
Enable consulting and technical skills through hands‑on learning.
Support career placement for fellows into Missionforce, Salesforce, and partners.
Proactively identify, analyze, mitigate cross‑program risks and dependencies.
Delivery Enablement & Workforce Development
Design and lead scalable enablement programs beyond MRE.
Assess evolving customer demands, market trends to identify skill gaps.
Partner with Delivery Leadership, Sales, Global Enablement to align priorities.
Build learning pathways for talent flexibility, future readiness, utilization.
Establish metrics to track enablement effectiveness: skill adoption, staffability, utilization, project success impact.
Required Qualifications
5+ years in program management, talent development, or workforce development.
Proven experience launching and scaling complex, cross‑functional programs.
Strong understanding of professional services delivery models.
Experience working with executive stakeholders and influencing without authority.
Demonstrated ability to design structured learning or development programs.
Strong collaboration, communication, presentation skills; articulate complex concepts to technical and non‑technical stakeholders.
Agility and comfort with ambiguity in a fast‑paced environment.
Exceptional organizational, communication, stakeholder management skills.
U.S. citizenship (U.S. born or naturalized) residing in the U.S., no dual citizenship; meets security screening standards.
Located in Washington, DC metro area.
Preferred Qualifications
Experience in Salesforce ecosystem, consulting, or cloud technology services.
Familiarity with military talent programs, veteran hiring initiatives, SkillBridge or Hiring Our Heroes.
Background in learning & development, early career programs, apprenticeship models.
Experience managing cohort‑based or fellowship‑style talent development programs.
Experience in military service or working in a military environment.
Experience supporting DoD, IC, or Federal Civilian agencies.
Key Competencies
Strategic thinker with strong execution bias.
Builder mindset – thrives in ambiguity and creates structure from scratch.
Passion for mission‑driven work and talent development.
Strong program governance and operational rigor.
Ability to translate business needs into scalable talent solutions.
Employment Details
This position requires U.S. citizenship (U.S. born or naturalized) with no dual citizenship. A U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position is required.
Salary range: $143,400 – $216,900 annually (base only; excludes bonuses, equity, benefits).
Eligibility for incentive compensation, equity, benefits as per role and location.
Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program.
Salesforce is an equal‑opportunity employer and provides inclusive hiring. For further information, see the posting statement and the company website.
Job Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. We create a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
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About the Role
This role owns end-to-end talent development program: strategy, design, execution, cohort delivery, and scaling. It bridges talent strategy, workforce development, and delivery excellence.
Your Impact
Design and launch the Mission Readiness Experience (MRE) program.
Establish relationships with Salesforce recruitment, external talent partners.
Build a sustainable, high‑impact talent pipeline aligned to Missionforce delivery needs.
Translate military experience into high‑performing Salesforce consulting careers.
Grow cleared delivery capacity within Missionforce and the Salesforce ecosystem.
Drive measurable business outcomes: billable capacity, certifications, retention.
Key Responsibilities
Program Strategy & Design
Define vision, structure, roadmap for MRE.
Design cohort‑based talent development model (12‑week readiness journey): prerequisites, curriculum, milestones, success criteria.
Establish candidate lifecycle framework: recruitment, on‑the‑job training, job placement.
Partner with leadership to align program goals to Missionforce growth, delivery capacity, customer needs.
Program Experience & Infrastructure
Own onboarding, program experience, fellowship journey from application through graduation.
Ensure delivery of a blended curriculum that includes:
Salesforce technical skills & certifications
Consulting and client delivery skills
Leadership and professional development
Stand up program infrastructure: tools, systems, communications, reporting.
Define and track program KPIs: certification attainment, customer readiness, job placement rates, fellow retention.
Stakeholder Management & Partnerships
Build and manage relationships with internal and external stakeholders: Salesforce Military & Vetforce, Salesforce and Military Recruiting, Professional Services delivery leaders, hiring managers.
Align stakeholders on expectations, roles, program outcomes.
Secure and maintain executive sponsorship and visibility.
Deliver regular executive updates and insights.
Continuously improve program design based on feedback and data.
Program Operations & Talent Development
Oversee participant experience, ensuring engagement, clear expectations, strong outcomes.
Establish and manage mentorship and coaching model.
Enable consulting and technical skills through hands‑on learning.
Support career placement for fellows into Missionforce, Salesforce, and partners.
Proactively identify, analyze, mitigate cross‑program risks and dependencies.
Delivery Enablement & Workforce Development
Design and lead scalable enablement programs beyond MRE.
Assess evolving customer demands, market trends to identify skill gaps.
Partner with Delivery Leadership, Sales, Global Enablement to align priorities.
Build learning pathways for talent flexibility, future readiness, utilization.
Establish metrics to track enablement effectiveness: skill adoption, staffability, utilization, project success impact.
Required Qualifications
5+ years in program management, talent development, or workforce development.
Proven experience launching and scaling complex, cross‑functional programs.
Strong understanding of professional services delivery models.
Experience working with executive stakeholders and influencing without authority.
Demonstrated ability to design structured learning or development programs.
Strong collaboration, communication, presentation skills; articulate complex concepts to technical and non‑technical stakeholders.
Agility and comfort with ambiguity in a fast‑paced environment.
Exceptional organizational, communication, stakeholder management skills.
U.S. citizenship (U.S. born or naturalized) residing in the U.S., no dual citizenship; meets security screening standards.
Located in Washington, DC metro area.
Preferred Qualifications
Experience in Salesforce ecosystem, consulting, or cloud technology services.
Familiarity with military talent programs, veteran hiring initiatives, SkillBridge or Hiring Our Heroes.
Background in learning & development, early career programs, apprenticeship models.
Experience managing cohort‑based or fellowship‑style talent development programs.
Experience in military service or working in a military environment.
Experience supporting DoD, IC, or Federal Civilian agencies.
Key Competencies
Strategic thinker with strong execution bias.
Builder mindset – thrives in ambiguity and creates structure from scratch.
Passion for mission‑driven work and talent development.
Strong program governance and operational rigor.
Ability to translate business needs into scalable talent solutions.
Employment Details
This position requires U.S. citizenship (U.S. born or naturalized) with no dual citizenship. A U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position is required.
Salary range: $143,400 – $216,900 annually (base only; excludes bonuses, equity, benefits).
Eligibility for incentive compensation, equity, benefits as per role and location.
Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program.
Salesforce is an equal‑opportunity employer and provides inclusive hiring. For further information, see the posting statement and the company website.
Job Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. We create a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
#J-18808-Ljbffr