Guest Services Communications Specialist
Salamander Middleburg, Middleburg, VA, United States
Guest Services Communications Specialist | Luxury Resort | Full-Time
Salamander Middleburg | Middleburg, VA
Be the voice of a Forbes Five-Star luxury resort.
Salamander Middleburg is seeking a professional and service-oriented Guest Services Communications Specialist (Telephone Operator) to join our Front Office team. This role is ideal for someone who enjoys guest interaction, multitasking, and delivering exceptional service in a luxury hospitality environment.
Position Summary
The Guest Services Communications Specialist (Telephone Operator) serves as the central communication hub of the resort, managing incoming calls, coordinating guest requests, and supporting operational departments to ensure a seamless Forbes Five-Star guest experience.
Key Responsibilities
Answer incoming calls promptly with professionalism and warmth
Transfer calls accurately and provide resort information to guests
Coordinate guest requests with housekeeping, engineering, security, and guest services
Manage wake-up calls and guest messages
Maintain daily communication logs
Support Front Office operations as needed
Uphold Forbes Five-Star service standards in all interactions
Qualifications
Previous hospitality, guest services, front desk, or call center experience preferred
Strong communication and customer service skills
Professional phone presence and attention to detail
Ability to multitask in a fast-paced environment
Comfortable using hotel systems and communication technology
Benefits
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Paid Holidays
Complimentary employee meals
Uniforms provided
Employee discounts on rooms, dining, spa, and retail
Discounted stays at Salamander Collection properties
Career growth opportunities within Salamander Collection
Apply Today
Join a team recognized for excellence in luxury hospitality.
Equal Opportunity Employer
Salamander Collection is an Equal Opportunity Employer committed to a diverse and inclusive workplace.
#J-18808-Ljbffr
Salamander Middleburg | Middleburg, VA
Be the voice of a Forbes Five-Star luxury resort.
Salamander Middleburg is seeking a professional and service-oriented Guest Services Communications Specialist (Telephone Operator) to join our Front Office team. This role is ideal for someone who enjoys guest interaction, multitasking, and delivering exceptional service in a luxury hospitality environment.
Position Summary
The Guest Services Communications Specialist (Telephone Operator) serves as the central communication hub of the resort, managing incoming calls, coordinating guest requests, and supporting operational departments to ensure a seamless Forbes Five-Star guest experience.
Key Responsibilities
Answer incoming calls promptly with professionalism and warmth
Transfer calls accurately and provide resort information to guests
Coordinate guest requests with housekeeping, engineering, security, and guest services
Manage wake-up calls and guest messages
Maintain daily communication logs
Support Front Office operations as needed
Uphold Forbes Five-Star service standards in all interactions
Qualifications
Previous hospitality, guest services, front desk, or call center experience preferred
Strong communication and customer service skills
Professional phone presence and attention to detail
Ability to multitask in a fast-paced environment
Comfortable using hotel systems and communication technology
Benefits
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Paid Holidays
Complimentary employee meals
Uniforms provided
Employee discounts on rooms, dining, spa, and retail
Discounted stays at Salamander Collection properties
Career growth opportunities within Salamander Collection
Apply Today
Join a team recognized for excellence in luxury hospitality.
Equal Opportunity Employer
Salamander Collection is an Equal Opportunity Employer committed to a diverse and inclusive workplace.
#J-18808-Ljbffr