Reservation Specialist
Corpay, Schaumburg, IL, United States
What We Need
Corpay is currently looking to hire a Reservation Specialist within our Lodging division. This position falls under our CLC line of business and is located in Schaumburg, IL. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, sourcing hotel needs of clients and their crew, supporting associated clients with a variety of issue system related tasks, taking ownership of each case from beginning to end, and liaising with other departments to ensure swift and consistent problem resolution. You will report directly to the Operations Manager and regularly collaborate with related teams and departments.
How We Work
As a Reservation Specialist you will be expected to work onsite with our client’s office in Schaumburg, IL. Corpay will set you up for success by providing:
Assigned workspace in Schaumburg, IL.
Company‑issued equipment.
Formal, hands‑on training.
Role Responsibilities
Receiving inbound inquiries to source hotel needs of clients for their crew and management.
Ensuring reservations consistency and execution between multiple systems and channels used in the booking process.
Obtaining, evaluating, and providing accommodations and transportation according to client guidelines, requirements and SOPs.
Effectively utilizing all customer service tools and technology to process, track and report transactions.
Professionally responding to all clients and vendors and escalating issues, complaints or service disruptions according to procedures.
Updating and maintaining company database with client transactions and sourcing inventories.
Providing continual feedback on customer service processes.
Interacting with internal departments.
Supporting other duties and projects as needed.
Required to travel to Florida when our client requests our staff to be present.
1 to 2 years of call center, reservation desk or similar experience preferred.
Qualifications & Skills
Passion for customer service and relevant work experience.
Fluency in English and preferably one or two other languages.
Excellent mental capacity to make quick, smart and rational decisions using common sense and a positive attitude.
Effective communication skills and strong listening skills.
Commitment to continuous improvement and willingness to learn.
Creative thinking and strong analytical and problem‑solving skills.
Self‑motivated and able to work independently and as part of a team.
Excellent negotiation skills using different channels and methods of communication (phone or email).
Excellent interpersonal and client relationship skills.
Ability to work in a call center / service desk environment.
Powerful verbal and written communication skills.
Ability to handle multiple tasks, priorities, under pressure and challenging interactions in a high‑volume, fast‑paced, target‑based environment.
Ability to follow complex and dynamic standard operating procedures (SOPs).
Ability to manage and provide feedback to all types of individuals.
Proficient with Microsoft Office (Word, Excel, Outlook).
Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays.
High school diploma or higher qualification required.
One year experience in the hotel/travel industry preferred.
Fluent in English (required) and at least one more language (Italian, German, French, Spanish preferred).
Benefits & Perks
Medical, dental & vision benefits available the 1st month after hire.
Automatic enrollment into our 401k plan (subject to eligibility requirements).
Virtual fitness classes offered company-wide.
Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
Employee discounts with major providers (e.g., wireless, gym, car rental).
Philanthropic support with local and national organizations.
Fun culture with company‑wide contests and prizes.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience, training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15-$16.
For more information about our commitment to equal employment opportunity and pay transparency, please see EEOC and Pay Transparency.
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Corpay is currently looking to hire a Reservation Specialist within our Lodging division. This position falls under our CLC line of business and is located in Schaumburg, IL. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, sourcing hotel needs of clients and their crew, supporting associated clients with a variety of issue system related tasks, taking ownership of each case from beginning to end, and liaising with other departments to ensure swift and consistent problem resolution. You will report directly to the Operations Manager and regularly collaborate with related teams and departments.
How We Work
As a Reservation Specialist you will be expected to work onsite with our client’s office in Schaumburg, IL. Corpay will set you up for success by providing:
Assigned workspace in Schaumburg, IL.
Company‑issued equipment.
Formal, hands‑on training.
Role Responsibilities
Receiving inbound inquiries to source hotel needs of clients for their crew and management.
Ensuring reservations consistency and execution between multiple systems and channels used in the booking process.
Obtaining, evaluating, and providing accommodations and transportation according to client guidelines, requirements and SOPs.
Effectively utilizing all customer service tools and technology to process, track and report transactions.
Professionally responding to all clients and vendors and escalating issues, complaints or service disruptions according to procedures.
Updating and maintaining company database with client transactions and sourcing inventories.
Providing continual feedback on customer service processes.
Interacting with internal departments.
Supporting other duties and projects as needed.
Required to travel to Florida when our client requests our staff to be present.
1 to 2 years of call center, reservation desk or similar experience preferred.
Qualifications & Skills
Passion for customer service and relevant work experience.
Fluency in English and preferably one or two other languages.
Excellent mental capacity to make quick, smart and rational decisions using common sense and a positive attitude.
Effective communication skills and strong listening skills.
Commitment to continuous improvement and willingness to learn.
Creative thinking and strong analytical and problem‑solving skills.
Self‑motivated and able to work independently and as part of a team.
Excellent negotiation skills using different channels and methods of communication (phone or email).
Excellent interpersonal and client relationship skills.
Ability to work in a call center / service desk environment.
Powerful verbal and written communication skills.
Ability to handle multiple tasks, priorities, under pressure and challenging interactions in a high‑volume, fast‑paced, target‑based environment.
Ability to follow complex and dynamic standard operating procedures (SOPs).
Ability to manage and provide feedback to all types of individuals.
Proficient with Microsoft Office (Word, Excel, Outlook).
Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays.
High school diploma or higher qualification required.
One year experience in the hotel/travel industry preferred.
Fluent in English (required) and at least one more language (Italian, German, French, Spanish preferred).
Benefits & Perks
Medical, dental & vision benefits available the 1st month after hire.
Automatic enrollment into our 401k plan (subject to eligibility requirements).
Virtual fitness classes offered company-wide.
Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
Employee discounts with major providers (e.g., wireless, gym, car rental).
Philanthropic support with local and national organizations.
Fun culture with company‑wide contests and prizes.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience, training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15-$16.
For more information about our commitment to equal employment opportunity and pay transparency, please see EEOC and Pay Transparency.
#J-18808-Ljbffr