Resort Reservation Specialist
Sun Communities, Southfield, MI, United States
Resort Reservation Specialist
Main Office: Off Site Career Site
Job Summary Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades.
Job Duties
Field incoming phone calls from resort hotline and the field
Respond to incoming web chats ensuring a positive customer experience
Guide incoming callers through the reservation process
Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities
Educate guests on resort locations, amenities and bookings
Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
Works with existing customers to obtain potential new customers through referral programs
Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
Meets and/or exceeds all reservation goals as assigned
Adheres to all company policies regarding inbound and outbound calls
Other duties as assigned
Requirements
High School Diploma or GED (Required)
1 year in sales and customer service experience (Required)
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
Benefits
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Southfield, MI, US Employment Type: Regular Classification: Full Time Job Reference: 135080
Main Office: Off Site Career Site
Job Summary Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades.
Job Duties
Field incoming phone calls from resort hotline and the field
Respond to incoming web chats ensuring a positive customer experience
Guide incoming callers through the reservation process
Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities
Educate guests on resort locations, amenities and bookings
Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
Works with existing customers to obtain potential new customers through referral programs
Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
Meets and/or exceeds all reservation goals as assigned
Adheres to all company policies regarding inbound and outbound calls
Other duties as assigned
Requirements
High School Diploma or GED (Required)
1 year in sales and customer service experience (Required)
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
Benefits
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Southfield, MI, US Employment Type: Regular Classification: Full Time Job Reference: 135080