Dispatcher
Providence Health Plan Group, Mission Viejo, CA, United States
Description
Under the general supervision of Integrated Services Manager works to coordinate service requests for Support Services. Receives telephone requests and determines appropriate action for each request based on knowledge of Support Services resources and scope of service. Dispatches assignments to various Support Service personnel via work order system and coordinates patient transports by monitoring transport requests, and directing activities of transporters. Provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. Coordinates all emergency codes/alerts with perspective departments. Monitors and responds to both clinical and non-clinical alarm systems.
Required Qualifications
6 months Experience in customer service or dispatching or operator functions.
Preferred Qualifications
Associate's Degree
1 year Hospital related PBX or Call Center experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Equal Opportunity Employer
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
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Under the general supervision of Integrated Services Manager works to coordinate service requests for Support Services. Receives telephone requests and determines appropriate action for each request based on knowledge of Support Services resources and scope of service. Dispatches assignments to various Support Service personnel via work order system and coordinates patient transports by monitoring transport requests, and directing activities of transporters. Provides overall internal and external telecommunication services, including all 711 emergency calls for both Mission Hospital campuses in a professional and timely manner. Coordinates all emergency codes/alerts with perspective departments. Monitors and responds to both clinical and non-clinical alarm systems.
Required Qualifications
6 months Experience in customer service or dispatching or operator functions.
Preferred Qualifications
Associate's Degree
1 year Hospital related PBX or Call Center experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Benefits
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Equal Opportunity Employer
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
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