Scheduler
Open Door Health Services, Muncie, IN, United States
Department/Location
Scheduling and Live Ops – 333 S. Madison St., Muncie, Indiana.
Reports To
Scheduling and Live Ops Manager
Classification
Non-Exempt | Full Time
Schedule
Monday – Friday, 8a to 5p
Overview
As an Open Door Scheduler, you will be part of a supportive, interdisciplinary team providing high‑quality, compassionate support to individuals and families. Schedulers perform a variety of patient‑focused duties including answering incoming calls, directing calls, scheduling patient appointments, and confirming those appointments. You will work closely with medical staff to ensure that the flow and accuracy of scheduling meets patient and clinic needs.
Roles & Responsibilities
Handle scheduling responsibilities including answering multi‑line phones, entering patient data, and managing provider schedules in the EMR system.
Coordinate patient appointments (scheduling, confirming, and rescheduling) to support smooth clinic operations.
Follow insurance guidelines, communicate scheduling issues to management, and document patient concerns for clinical staff.
Maintain strict patient confidentiality while supporting overall clinic goals of improving community well‑being.
Exercise strong communication, organization, customer service, problem‑solving skills, and the ability to work independently under pressure.
Successful Candidates Will
Demonstrate a commitment to ethical, inclusive, and patient‑centered care.
Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness.
Be able to react calmly in emergency situations.
Be able to read, understand, and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.
Qualifications
High School diploma or GED equivalency preferred.
Telephone and contact center experience necessary.
Medical office experience is a plus.
Benefits
An excellent benefit package covering medical, dental, and vision needs.
Competitive pay.
Supportive team environment.
PTO and vacation time.
Opportunities for learning and career growth.
Physical And Environmental Requirements
Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
Requires standing, walking or sitting for long periods of time. Occasional bending, stretching, or lifting up to 40 pounds.
Requires the ability to work under stressful situations.
#J-18808-Ljbffr
Scheduling and Live Ops – 333 S. Madison St., Muncie, Indiana.
Reports To
Scheduling and Live Ops Manager
Classification
Non-Exempt | Full Time
Schedule
Monday – Friday, 8a to 5p
Overview
As an Open Door Scheduler, you will be part of a supportive, interdisciplinary team providing high‑quality, compassionate support to individuals and families. Schedulers perform a variety of patient‑focused duties including answering incoming calls, directing calls, scheduling patient appointments, and confirming those appointments. You will work closely with medical staff to ensure that the flow and accuracy of scheduling meets patient and clinic needs.
Roles & Responsibilities
Handle scheduling responsibilities including answering multi‑line phones, entering patient data, and managing provider schedules in the EMR system.
Coordinate patient appointments (scheduling, confirming, and rescheduling) to support smooth clinic operations.
Follow insurance guidelines, communicate scheduling issues to management, and document patient concerns for clinical staff.
Maintain strict patient confidentiality while supporting overall clinic goals of improving community well‑being.
Exercise strong communication, organization, customer service, problem‑solving skills, and the ability to work independently under pressure.
Successful Candidates Will
Demonstrate a commitment to ethical, inclusive, and patient‑centered care.
Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness.
Be able to react calmly in emergency situations.
Be able to read, understand, and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.
Qualifications
High School diploma or GED equivalency preferred.
Telephone and contact center experience necessary.
Medical office experience is a plus.
Benefits
An excellent benefit package covering medical, dental, and vision needs.
Competitive pay.
Supportive team environment.
PTO and vacation time.
Opportunities for learning and career growth.
Physical And Environmental Requirements
Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
Requires standing, walking or sitting for long periods of time. Occasional bending, stretching, or lifting up to 40 pounds.
Requires the ability to work under stressful situations.
#J-18808-Ljbffr