Patient Service Representative (PSR)
American Family Care, Chino, CA, United States
Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Benefits/Perks
Great small business work environment
Flexible scheduling
Position Overview
The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.
Key Responsibilities
Patient Experience & Front Desk
Greet and check in patients in a friendly, professional manner
Manage patient flow and communicate wait times effectively
Provide excellent customer service to ensure a positive patient experience
Registration & Insurance
Verify patient demographics and insurance eligibility
Accurately enter patient information into EMR (Experity preferred)
Explain visit costs, co-pays, and billing policies
Payments & Administration
Collect co-pays, deductibles, and self-pay balances
Maintain daily cash drawer and ensure accurate reconciliation
Answer phones, schedule appointments, and respond to inquiries
Scan and upload documents into patient records
Compliance & Support
Maintain HIPAA compliance and patient confidentiality
Support clinical team with administrative needs
Ensure front desk area is organized and efficient
Qualifications
Required
High school diploma or equivalent
1+ year of customer service, front desk, or administrative experience
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Preferred
Experience in urgent care, medical office, or healthcare setting
Knowledge of insurance verification and medical terminology
Experience with EMR systems (Experity is a plus)
Bilingual (English/Spanish) preferred
Compensation
$16.00 per hour
Additional Information
PS: It’s All About You! AFC has pioneered convenient, patient-centric healthcare. With more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is a leading provider of urgent care, accessible primary care, and occupational medicine. AFC’s mission is to provide the best healthcare possible, in a kind and caring environment, while respecting patients’ rights in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity to make a difference, join us on our mission. We invite you to grow with us and experience fulfilling work in the healthcare industry.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Benefits/Perks
Great small business work environment
Flexible scheduling
Position Overview
The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.
Key Responsibilities
Patient Experience & Front Desk
Greet and check in patients in a friendly, professional manner
Manage patient flow and communicate wait times effectively
Provide excellent customer service to ensure a positive patient experience
Registration & Insurance
Verify patient demographics and insurance eligibility
Accurately enter patient information into EMR (Experity preferred)
Explain visit costs, co-pays, and billing policies
Payments & Administration
Collect co-pays, deductibles, and self-pay balances
Maintain daily cash drawer and ensure accurate reconciliation
Answer phones, schedule appointments, and respond to inquiries
Scan and upload documents into patient records
Compliance & Support
Maintain HIPAA compliance and patient confidentiality
Support clinical team with administrative needs
Ensure front desk area is organized and efficient
Qualifications
Required
High school diploma or equivalent
1+ year of customer service, front desk, or administrative experience
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Preferred
Experience in urgent care, medical office, or healthcare setting
Knowledge of insurance verification and medical terminology
Experience with EMR systems (Experity is a plus)
Bilingual (English/Spanish) preferred
Compensation
$16.00 per hour
Additional Information
PS: It’s All About You! AFC has pioneered convenient, patient-centric healthcare. With more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is a leading provider of urgent care, accessible primary care, and occupational medicine. AFC’s mission is to provide the best healthcare possible, in a kind and caring environment, while respecting patients’ rights in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity to make a difference, join us on our mission. We invite you to grow with us and experience fulfilling work in the healthcare industry.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
#J-18808-Ljbffr