Patient Service Representative PSR
American Family Care Chino, Chino, CA, United States
Benefits/Perks
Great small business work environment
Flexible scheduling
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Position Overview The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.
Key Responsibilities
Patient Experience & Front Desk
Greet and check in patients in a friendly, professional manner
Manage patient flow and communicate wait times effectively
Provide excellent customer service to ensure a positive patient experience
Registration & Insurance
Verify patient demographics and insurance eligibility
Accurately enter patient information into EMR (Experity preferred)
Explain visit costs, co-pays, and billing policies
Payments & Administration
Collect co-pays, deductibles, and self-pay balances
Maintain daily cash drawer and ensure accurate reconciliation
Answer phones, schedule appointments, and respond to inquiries
Scan and upload documents into patient records
Compliance & Support
Maintain HIPAA compliance and patient confidentiality
Support clinical team with administrative needs
Ensure front desk area is organized and efficient
Qualifications
Required High school diploma or equivalent
1+ year of customer service, front desk, or administrative experience
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Preferred
Experience in urgent care, medical office, or healthcare setting
Knowledge of insurance verification and medical terminology
Experience with EMR systems (Experity is a plus)
Bilingual (English/Spanish) preferred
Great small business work environment
Flexible scheduling
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Position Overview The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.
Key Responsibilities
Patient Experience & Front Desk
Greet and check in patients in a friendly, professional manner
Manage patient flow and communicate wait times effectively
Provide excellent customer service to ensure a positive patient experience
Registration & Insurance
Verify patient demographics and insurance eligibility
Accurately enter patient information into EMR (Experity preferred)
Explain visit costs, co-pays, and billing policies
Payments & Administration
Collect co-pays, deductibles, and self-pay balances
Maintain daily cash drawer and ensure accurate reconciliation
Answer phones, schedule appointments, and respond to inquiries
Scan and upload documents into patient records
Compliance & Support
Maintain HIPAA compliance and patient confidentiality
Support clinical team with administrative needs
Ensure front desk area is organized and efficient
Qualifications
Required High school diploma or equivalent
1+ year of customer service, front desk, or administrative experience
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Preferred
Experience in urgent care, medical office, or healthcare setting
Knowledge of insurance verification and medical terminology
Experience with EMR systems (Experity is a plus)
Bilingual (English/Spanish) preferred