Desktop Support Technician
Talent Groups, Boston, MA, United States
Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.
Primary Responsibilities
Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.
Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
IT Support for any escalations from a clinical location.
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
Assist the clinical staff by maintaining IT readiness for day-to-day operations.
Management of IT assets including
NOTE:
Candidates need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.
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Primary Responsibilities
Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.
Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
IT Support for any escalations from a clinical location.
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
Assist the clinical staff by maintaining IT readiness for day-to-day operations.
Management of IT assets including
NOTE:
Candidates need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.
#J-18808-Ljbffr