RT Ops App Support Specialist/ Specialist Sr
American Electric Power, New Albany, OH, United States
Job Summary
The Real Time Operations Applications Support Specialist establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real‑time tools and systems. Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states. Key tasks include assisting in the planning, research, and evaluation of patching, failover, and maintenance activities required for Real Time systems, as well as developing a basic understanding of EMS and SCADA functionalities. The role also involves contributing to the development and maintenance of best practices around application development and participating in the creation of technical documentation necessary for supporting real‑time applications. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real‑time systems.
What You’ll Do
Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
Investigate, troubleshoot, and resolve application‑related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
Provide after‑hours support as needed in an on‑call rotation to maintain reliable operations of DMS/EMS and SCADA systems.
Education and Experience Requirements
Salary Range: $87,633 – $106,353 for Grade 7; $98,993 – $124,940 for Grade 8.
Bachelor’s degree in a related field
OR Associate’s degree in a related field with 2 years of relevant experience
OR High school diploma/GED with 4 years of relevant experience (Grade 7) / 6 years of relevant experience (Grade 8)
Related fields: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMA/EMS/OMS/SCADA
Professional certifications such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP may be accepted as substitutes for a portion of the required experience.
Additional Requirements
Overtime, on‑call assignments, and occasional travel may be required.
Where You’ll Work
On‑Site in New Albany, OH.
Benefits
In addition to competitive compensation, AEP offers a comprehensive benefits package that supports overall well‑being.
Physical Demand Level
The Physical Demand Level for this job is Sedentary Work: Exerting up to 10 pounds of force occasionally. Typically, walking or standing is required only occasionally. All other sedentary criteria are met.
Equal Employment Opportunity Statement
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company‑sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
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The Real Time Operations Applications Support Specialist establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real‑time tools and systems. Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states. Key tasks include assisting in the planning, research, and evaluation of patching, failover, and maintenance activities required for Real Time systems, as well as developing a basic understanding of EMS and SCADA functionalities. The role also involves contributing to the development and maintenance of best practices around application development and participating in the creation of technical documentation necessary for supporting real‑time applications. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real‑time systems.
What You’ll Do
Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
Investigate, troubleshoot, and resolve application‑related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
Provide after‑hours support as needed in an on‑call rotation to maintain reliable operations of DMS/EMS and SCADA systems.
Education and Experience Requirements
Salary Range: $87,633 – $106,353 for Grade 7; $98,993 – $124,940 for Grade 8.
Bachelor’s degree in a related field
OR Associate’s degree in a related field with 2 years of relevant experience
OR High school diploma/GED with 4 years of relevant experience (Grade 7) / 6 years of relevant experience (Grade 8)
Related fields: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMA/EMS/OMS/SCADA
Professional certifications such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, and CCSP may be accepted as substitutes for a portion of the required experience.
Additional Requirements
Overtime, on‑call assignments, and occasional travel may be required.
Where You’ll Work
On‑Site in New Albany, OH.
Benefits
In addition to competitive compensation, AEP offers a comprehensive benefits package that supports overall well‑being.
Physical Demand Level
The Physical Demand Level for this job is Sedentary Work: Exerting up to 10 pounds of force occasionally. Typically, walking or standing is required only occasionally. All other sedentary criteria are met.
Equal Employment Opportunity Statement
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company‑sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
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