Operations Supervisor
WonderWorks, Syracuse, NY, United States
Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands‑on exhibits that challenge the mind and spark the imagination.
WonderWorks Syracuse
is looking for an
Operations Supervisor
to join our team! Our Operations Supervisors ensure exceptional guest service and smooth operations across all departments, from admissions to laser tag! Operations Supervisors create WONDERful experiences by leading teams, maintaining a safe and clean environment, and resolving guest and team member issues efficiently.
Responsibilities
Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
Direct and supervise employees in all departments including admissions, retail, food & beverage, exhibits, laser tag, ropes, etc.
Frequently walk through the building to ensure operations are running smoothly
Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
Supervise team members, from interviewing to recognition to counseling to exits
Ensure the facility maintains a safe and clean environment for all team members and guests
Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
Perform other duties as assigned
Qualifications
Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
Ability to work any shift including nights, weekends, holidays, and weather conditions
Cash-handling experience and basic mathematical skills, as needed to make change
Ability to comprehend written and verbal communication
Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
2+ years of experience supervising/leading a team
Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred
Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
Ability to lift and/or move up to 50 pounds
Job Types: Full‑time
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
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WonderWorks Syracuse
is looking for an
Operations Supervisor
to join our team! Our Operations Supervisors ensure exceptional guest service and smooth operations across all departments, from admissions to laser tag! Operations Supervisors create WONDERful experiences by leading teams, maintaining a safe and clean environment, and resolving guest and team member issues efficiently.
Responsibilities
Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
Direct and supervise employees in all departments including admissions, retail, food & beverage, exhibits, laser tag, ropes, etc.
Frequently walk through the building to ensure operations are running smoothly
Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
Supervise team members, from interviewing to recognition to counseling to exits
Ensure the facility maintains a safe and clean environment for all team members and guests
Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
Perform other duties as assigned
Qualifications
Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
Ability to work any shift including nights, weekends, holidays, and weather conditions
Cash-handling experience and basic mathematical skills, as needed to make change
Ability to comprehend written and verbal communication
Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
2+ years of experience supervising/leading a team
Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred
Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
Ability to lift and/or move up to 50 pounds
Job Types: Full‑time
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
#J-18808-Ljbffr