Front Office Supervisor - Hilton Santa Barbara Beachfront Resort
Hilton Worldwide, Inc., Santa Barbara, CA, United States
Job Description
Front Office Supervisor – Hilton Santa Barbara Beachfront Resort (HOT0CHDN).
Nestled on California's Central Coastline, this 24-acre property boasts 360 rooms and 60,000 sq. ft. of meeting space. It is known for excellent guest service and is ranked #1 on Great Places to Work and Fortune’s World’s Best Workplaces list.
Key Responsibilities
Assign work and supervise front‑office team members in all procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determination of room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor and evaluate team member performance, ensuring quality standards are met.
Monitor lobby traffic and adjust staffing accordingly.
Key Requirements
Minimum 2 years of front desk experience.
Minimum 1 year of supervisory experience.
Enthusiasm for developing others through training, leadership, and engagement.
Shift Pattern
Full‑time; requires full availability, including weekends and holidays.
Hourly Rate
$21.00 per hour.
Benefits
Access to pay when you need it through DailyPay.
Medical insurance coverage for you and your family.
Mental health resources including Employee Assistance Program.
Best‑in‑Class Paid Time Off (PTO).
Go Hilton travel program: 100 discounted nights.
Parental leave for new parents.
Educational support via Guild Education (college degrees and professional certifications).
401(k) plan with company match.
Employee stock purchase program (ESPP) – 15% discount on Hilton shares.
Career growth and development opportunities.
Team Member Resource Groups.
Recognition and rewards programs.
Values and Attributes
Hospitality – Passion for exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leadership in the industry and community.
Teamwork – Team players in everything we do.
Ownership – Own actions and decisions.
Now – Operate with urgency and discipline.
Quality, Productivity, Customer Focus.
About Hilton
Hilton is the leading global hospitality company, offering luxury hotels and resorts, extended‑stay suites, and mid‑priced hotels. For nearly a century, Hilton has provided business and leisure travelers with the finest accommodations, service, amenities, and value. Our vision is to “fill the earth with the light and warmth of hospitality,” guiding us to create remarkable experiences worldwide.
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Front Office Supervisor – Hilton Santa Barbara Beachfront Resort (HOT0CHDN).
Nestled on California's Central Coastline, this 24-acre property boasts 360 rooms and 60,000 sq. ft. of meeting space. It is known for excellent guest service and is ranked #1 on Great Places to Work and Fortune’s World’s Best Workplaces list.
Key Responsibilities
Assign work and supervise front‑office team members in all procedures, including guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services, and determination of room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor and evaluate team member performance, ensuring quality standards are met.
Monitor lobby traffic and adjust staffing accordingly.
Key Requirements
Minimum 2 years of front desk experience.
Minimum 1 year of supervisory experience.
Enthusiasm for developing others through training, leadership, and engagement.
Shift Pattern
Full‑time; requires full availability, including weekends and holidays.
Hourly Rate
$21.00 per hour.
Benefits
Access to pay when you need it through DailyPay.
Medical insurance coverage for you and your family.
Mental health resources including Employee Assistance Program.
Best‑in‑Class Paid Time Off (PTO).
Go Hilton travel program: 100 discounted nights.
Parental leave for new parents.
Educational support via Guild Education (college degrees and professional certifications).
401(k) plan with company match.
Employee stock purchase program (ESPP) – 15% discount on Hilton shares.
Career growth and development opportunities.
Team Member Resource Groups.
Recognition and rewards programs.
Values and Attributes
Hospitality – Passion for exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leadership in the industry and community.
Teamwork – Team players in everything we do.
Ownership – Own actions and decisions.
Now – Operate with urgency and discipline.
Quality, Productivity, Customer Focus.
About Hilton
Hilton is the leading global hospitality company, offering luxury hotels and resorts, extended‑stay suites, and mid‑priced hotels. For nearly a century, Hilton has provided business and leisure travelers with the finest accommodations, service, amenities, and value. Our vision is to “fill the earth with the light and warmth of hospitality,” guiding us to create remarkable experiences worldwide.
#J-18808-Ljbffr