DCO Tech, Compute Services
Amazon, Frederick, MD, United States
Job ID: 10402554 | Amazon Data Services, Inc. - A19
Overview
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! The Data Center Technician role involves in-depth hardware and network diagnostics, physical repair, and participation in on‑call rotation.
Key Job Responsibilities
Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on‑call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to interview, train, and onboard new team members
Physical Requirements
Lifting and moving material up to 40 pounds each
Working in cramped and/or elevated locations
Bending, lifting, stretching, and reaching
Standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Work Environment
Work in an industrial environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). The role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational.
Essential Requirements
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
Travel frequency will vary based on business needs and operational status of the assigned facility
Day in the Life
Take ownership of technical issues brought by customer base, engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Solve problems at root and step back to understand broader context
Maintain service level agreements through proactive issue detection and reporting
Act in the absence of direction or support
Improve effectiveness through process innovation
Required to work shifts that include days, nights, weekends, and holidays
Basic Qualifications
1+ years of computer networking experience
1+ years of Linux operating systems experience
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in computer networking
Experience working with Linux operating systems
Can lift and rack equipment up to 40 pounds
Experience with computer hardware troubleshooting and repair
18+ months of computer/server hardware troubleshooting or related IT experience
18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
Preferred Qualifications
Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience managing work and priorities through a ticketing system
Experience with cabling infrastructure best practices and methodologies
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.)
Industry standard certifications (CompTIA, CCENT, Network+)
Understanding of Linux or similar operating systems
Experience training and onboarding of new team members
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Benefits: Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.
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Overview
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! The Data Center Technician role involves in-depth hardware and network diagnostics, physical repair, and participation in on‑call rotation.
Key Job Responsibilities
Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on‑call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to interview, train, and onboard new team members
Physical Requirements
Lifting and moving material up to 40 pounds each
Working in cramped and/or elevated locations
Bending, lifting, stretching, and reaching
Standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Work Environment
Work in an industrial environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). The role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational.
Essential Requirements
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
Travel frequency will vary based on business needs and operational status of the assigned facility
Day in the Life
Take ownership of technical issues brought by customer base, engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Solve problems at root and step back to understand broader context
Maintain service level agreements through proactive issue detection and reporting
Act in the absence of direction or support
Improve effectiveness through process innovation
Required to work shifts that include days, nights, weekends, and holidays
Basic Qualifications
1+ years of computer networking experience
1+ years of Linux operating systems experience
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in computer networking
Experience working with Linux operating systems
Can lift and rack equipment up to 40 pounds
Experience with computer hardware troubleshooting and repair
18+ months of computer/server hardware troubleshooting or related IT experience
18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
Preferred Qualifications
Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience managing work and priorities through a ticketing system
Experience with cabling infrastructure best practices and methodologies
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.)
Industry standard certifications (CompTIA, CCENT, Network+)
Understanding of Linux or similar operating systems
Experience training and onboarding of new team members
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Benefits: Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.
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