Hire Controller
Wernick Group Limited, Power, MT, United States
About Us
Wernick Power, a key addition to the Wernick Group, is a leading national provider of temporary Power Generation Solutions. Our mission is to ensure our customers are always operational, no matter the circumstances.
Role Purpose
As a Hire Controller/Service Administrator you will play a crucial role in our Hire Desk, ensuring our customers receive top‑notch service. Your responsibilities will include coordinating with various departments and Group companies to guarantee smooth operations and efficient workflows for your colleagues.
Key Responsibilities
Raise customer quotations.
Post contracts, on/off hire equipment.
Prioritise customer satisfaction in all interactions.
Liaise with multiple departments to ensure seamless service delivery.
Assist in problem‑solving and support the team with common‑sense solutions.
Maintain strong administrative processes and excellent telephone etiquette.
Contribute to an efficient and productive work environment.
Qualifications and Skills
Strong organisational, administrative and communication skills.
Experience handling telephone inquiries in a service‑related industry.
Proficiency in basic IT skills, including Word, Excel, e‑mail and internet usage.
Literate and numerate, capable of data input and interpretation.
Ideal Candidate Attributes
Commercially aware with a customer‑focused mindset.
Tenacious and energetic problem solver.
Capable of planning, organising and prioritising tasks independently under pressure.
Takes responsibility and is committed to delivering results.
Clear communicator who builds effective working relationships with colleagues.
Inquisitive and eager to learn.
Supportive and flexible team player.
Benefits
Competitive salary and bonus scheme.
Generous holiday allowance (rising with service).
Option to buy, sell or carry over up to 5 days holiday.
Christmas shutdown.
Early finish Friday.
Group pension scheme.
Annual salary review (takes place each January).
Long‑service awards.
Employee of the Month awards.
Customer service awards.
Life assurance.
Personal accident insurance.
Free onsite parking.
Employee assistance programme.
Training and progression opportunities.
Family‑run and well‑established, secure company (trading over 90 years).
Open door policy.
Employee referral scheme.
Benefits scheme (discounts at retailers such as Apple, Virgin Atlantic Holidays, Currys, Argos, Tesco and restaurants including Harvester, Miller & Carter, Nandos).
Corporate eye‑care scheme through Specsavers.
Ideas portal and awards for implemented suggestions.
Cycle to work scheme.
Annual paid volunteering day.
Free health coverage (routine dental, optical, hearing, physiotherapy, chiropody and podiatry, plus diagnostics for longer‑term conditions including some cancers).
We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.
#J-18808-Ljbffr
Wernick Power, a key addition to the Wernick Group, is a leading national provider of temporary Power Generation Solutions. Our mission is to ensure our customers are always operational, no matter the circumstances.
Role Purpose
As a Hire Controller/Service Administrator you will play a crucial role in our Hire Desk, ensuring our customers receive top‑notch service. Your responsibilities will include coordinating with various departments and Group companies to guarantee smooth operations and efficient workflows for your colleagues.
Key Responsibilities
Raise customer quotations.
Post contracts, on/off hire equipment.
Prioritise customer satisfaction in all interactions.
Liaise with multiple departments to ensure seamless service delivery.
Assist in problem‑solving and support the team with common‑sense solutions.
Maintain strong administrative processes and excellent telephone etiquette.
Contribute to an efficient and productive work environment.
Qualifications and Skills
Strong organisational, administrative and communication skills.
Experience handling telephone inquiries in a service‑related industry.
Proficiency in basic IT skills, including Word, Excel, e‑mail and internet usage.
Literate and numerate, capable of data input and interpretation.
Ideal Candidate Attributes
Commercially aware with a customer‑focused mindset.
Tenacious and energetic problem solver.
Capable of planning, organising and prioritising tasks independently under pressure.
Takes responsibility and is committed to delivering results.
Clear communicator who builds effective working relationships with colleagues.
Inquisitive and eager to learn.
Supportive and flexible team player.
Benefits
Competitive salary and bonus scheme.
Generous holiday allowance (rising with service).
Option to buy, sell or carry over up to 5 days holiday.
Christmas shutdown.
Early finish Friday.
Group pension scheme.
Annual salary review (takes place each January).
Long‑service awards.
Employee of the Month awards.
Customer service awards.
Life assurance.
Personal accident insurance.
Free onsite parking.
Employee assistance programme.
Training and progression opportunities.
Family‑run and well‑established, secure company (trading over 90 years).
Open door policy.
Employee referral scheme.
Benefits scheme (discounts at retailers such as Apple, Virgin Atlantic Holidays, Currys, Argos, Tesco and restaurants including Harvester, Miller & Carter, Nandos).
Corporate eye‑care scheme through Specsavers.
Ideas portal and awards for implemented suggestions.
Cycle to work scheme.
Annual paid volunteering day.
Free health coverage (routine dental, optical, hearing, physiotherapy, chiropody and podiatry, plus diagnostics for longer‑term conditions including some cancers).
We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.
#J-18808-Ljbffr