Loss Prevention | Officer 3rd Shift
Omni Hotels & Resorts, Asheville, NC, United States
Omni Grove Park Inn & Spa
– A AAA Four-Diamond resort located in the Blue Ridge Mountains. The property offers beautiful views, dining, golfing, tennis, fitness, spa, and convention facilities.
Overview
This position ensures that all hotel guests, associates, and the property are maintained in a safe and secure environment. Shift: 11 p.m. – 7 a.m.
Responsibilities
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer phone calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow up with all investigations of crimes committed against property and persons.
Assist sick or injured guests or associates ensuring all documentation, reporting and witness statements have been completed in a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering or exiting the hotel through key areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring the security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Qualifications
Must be able to stand and walk for up to 4 hours per shift.
Must be able to communicate effectively by telephone, email, radio and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
First Aid/CPR Certification is preferred.
Must be able to remain calm and professional during stressful situations.
Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.
Must be 21+ with a valid North Carolina Driver license.
Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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– A AAA Four-Diamond resort located in the Blue Ridge Mountains. The property offers beautiful views, dining, golfing, tennis, fitness, spa, and convention facilities.
Overview
This position ensures that all hotel guests, associates, and the property are maintained in a safe and secure environment. Shift: 11 p.m. – 7 a.m.
Responsibilities
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer phone calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow up with all investigations of crimes committed against property and persons.
Assist sick or injured guests or associates ensuring all documentation, reporting and witness statements have been completed in a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering or exiting the hotel through key areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring the security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Qualifications
Must be able to stand and walk for up to 4 hours per shift.
Must be able to communicate effectively by telephone, email, radio and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
First Aid/CPR Certification is preferred.
Must be able to remain calm and professional during stressful situations.
Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.
Must be 21+ with a valid North Carolina Driver license.
Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
#J-18808-Ljbffr