Workforce Planning Analyst II
Seminole Hard Rock Support Services, Florida, NY, United States
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.
Job Description
The Workforce Management Analyst supports enterprise-wide workforce and operational planning by developing accurate, data-driven demand forecasts across gaming, hotel, food & beverage, and entertainment functions. This role provides forward-looking insights into expected business volumes, guest demand, and event-driven fluctuations to guide optimal labor deployment, scheduling, and resource allocation.
Forecast modeling & analytics
Develop, refine, and maintain short-term and long-term demand forecasts using historical performance, event schedules, promotions, seasonality, etc.
Build forecasting dashboards and reports that visualize demand projections by business unit, daypart, and property
Continuously monitor forecast accuracy and adjust models based on observed variances, business shifts, or emerging trends
Performance analysis & continuous improvement
Analyze forecast accuracy and identify drivers of deviation (e.g., weather impacts, marketing campaigns, special events, market conditions)
Recommend process and system improvements to enhance forecasting precision, responsiveness, and usability
Support workforce and operations teams in translating forecast outputs into actionable staffing and budgetary plans
Data management & reporting
Manage data integrity within forecasting tools and systems; ensure consistent data structures across gaming, hotel, and F&B operations
Partner with IT and analytics teams to automate data pipelines and streamline recurring reporting cycles
Provide daily, weekly, and monthly forecast summaries with variance analyses to property and corporate stakeholders
Cross-functional collaboration
Communicate demand insights and trends clearly to property leaders, enabling data-driven decision-making
Participate in planning meetings to inform labor models, service level expectations, and profitability initiatives
Knowledge Of
Strong analytical and quantitative skills with experience in demand forecasting, data analytics, or financial modeling
Proficiency with forecasting and analytics tools (e.g., Excel, Power BI, SQL, or similar)
Experience in casino, hospitality, or large-scale entertainment operations strongly preferred
Excellent communication and collaboration skills to present insights to both analytical and non-analytical stakeholders
Ability to balance analytical rigor with practical operational decision-making in a fast-paced environment
Ability To
Collaborate with Scheduling Analysts and Managers to translate demand forecasts into staffing and scheduling plans
Communicate forecast updates, trends, and assumptions to property operations and department leaders
Partner with Marketing and Revenue Management to incorporate event calendars, promotions, and pricing strategies into forecasts
Provide actionable insights to the Corporate WFM team and Finance regarding forecast accuracy and performance trends
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Job Description
The Workforce Management Analyst supports enterprise-wide workforce and operational planning by developing accurate, data-driven demand forecasts across gaming, hotel, food & beverage, and entertainment functions. This role provides forward-looking insights into expected business volumes, guest demand, and event-driven fluctuations to guide optimal labor deployment, scheduling, and resource allocation.
Forecast modeling & analytics
Develop, refine, and maintain short-term and long-term demand forecasts using historical performance, event schedules, promotions, seasonality, etc.
Build forecasting dashboards and reports that visualize demand projections by business unit, daypart, and property
Continuously monitor forecast accuracy and adjust models based on observed variances, business shifts, or emerging trends
Performance analysis & continuous improvement
Analyze forecast accuracy and identify drivers of deviation (e.g., weather impacts, marketing campaigns, special events, market conditions)
Recommend process and system improvements to enhance forecasting precision, responsiveness, and usability
Support workforce and operations teams in translating forecast outputs into actionable staffing and budgetary plans
Data management & reporting
Manage data integrity within forecasting tools and systems; ensure consistent data structures across gaming, hotel, and F&B operations
Partner with IT and analytics teams to automate data pipelines and streamline recurring reporting cycles
Provide daily, weekly, and monthly forecast summaries with variance analyses to property and corporate stakeholders
Cross-functional collaboration
Communicate demand insights and trends clearly to property leaders, enabling data-driven decision-making
Participate in planning meetings to inform labor models, service level expectations, and profitability initiatives
Knowledge Of
Strong analytical and quantitative skills with experience in demand forecasting, data analytics, or financial modeling
Proficiency with forecasting and analytics tools (e.g., Excel, Power BI, SQL, or similar)
Experience in casino, hospitality, or large-scale entertainment operations strongly preferred
Excellent communication and collaboration skills to present insights to both analytical and non-analytical stakeholders
Ability to balance analytical rigor with practical operational decision-making in a fast-paced environment
Ability To
Collaborate with Scheduling Analysts and Managers to translate demand forecasts into staffing and scheduling plans
Communicate forecast updates, trends, and assumptions to property operations and department leaders
Partner with Marketing and Revenue Management to incorporate event calendars, promotions, and pricing strategies into forecasts
Provide actionable insights to the Corporate WFM team and Finance regarding forecast accuracy and performance trends
#J-18808-Ljbffr