Rental Coordinator - Texas First Rentals
HOLT Group, Greenville, SC, United States
Overview
Description
Supports branch operations by fostering strong customer relationships, completing accurate rental transactions, and maintaining organized and efficient rental processes. This position is responsible for delivering exceptional customer satisfaction, coordinating equipment availability, and supporting both sales and service teams to achieve branch rental, sales, and service revenue goals.
Department:
Texas First Rentals (TFR)
Location:
TFR - Greenville
Essential Functions
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
Fosters customer relations to improve loyalty and satisfaction
Executes exceptional customer service skills and builds solid relationships with customers
Completes rental quotes, contracts, and invoicing with accuracy and timeliness
Maintains records of all unfilled (lost) rental requests
Answers telephones and processes rental requests; directs calls to appropriate individuals or departments
Checks stock availability and performs scheduled cycle counts
Keeps showroom/counter area clean and organized
Collaborates with management to monitor rental equipment inventories
Maintains rental invoices and agreements with attention to detail
Responds to customer inquiries regarding equipment and products
Researches equipment, parts, or products to meet specialized customer requirements
Coordinates with shop staff regarding repair status and equipment availability
Supports sales staff with demonstrations and sales agreements
Assists both external and internal customers
Schedules, dispatches, and routes vehicles for equipment transport
Multitasks, stays organized, and prioritizes competing tasks in a high-volume, fast-paced environment
Works safely and adheres to all applicable safety policies; complies with all company policies and procedures
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities
Demonstrated knowledge of construction equipment and rental industry
Proficient with MS Office Word, Excel, Outlook, etc.
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exceptional attention to detail
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
First-class organizational, multi-tasking, and time management skills, deadline oriented
Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
The ability to listen to and understand information and ideas presented through spoken words and sentences
Requirements
Education and Experience:
One to three years of work-related skill, knowledge, or experience is required
High school diploma or equivalent required
Valid driver’s license
Supervisory Responsibilities:
None
Travel:
No travel is expected for this position
Physical Requirements
To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
This position involves extended periods in a stationary position; may require movement inside the office to access office machinery, file cabinets, etc.
This role frequently communicates with others and must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Occasionally moves or transports items weighing up to 50 lbs.
Work Environment
This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions
Frequently works at a fast pace with unscheduled interruptions and may also require overtime, determined by workload and at supervisor discretion
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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Description
Supports branch operations by fostering strong customer relationships, completing accurate rental transactions, and maintaining organized and efficient rental processes. This position is responsible for delivering exceptional customer satisfaction, coordinating equipment availability, and supporting both sales and service teams to achieve branch rental, sales, and service revenue goals.
Department:
Texas First Rentals (TFR)
Location:
TFR - Greenville
Essential Functions
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
Fosters customer relations to improve loyalty and satisfaction
Executes exceptional customer service skills and builds solid relationships with customers
Completes rental quotes, contracts, and invoicing with accuracy and timeliness
Maintains records of all unfilled (lost) rental requests
Answers telephones and processes rental requests; directs calls to appropriate individuals or departments
Checks stock availability and performs scheduled cycle counts
Keeps showroom/counter area clean and organized
Collaborates with management to monitor rental equipment inventories
Maintains rental invoices and agreements with attention to detail
Responds to customer inquiries regarding equipment and products
Researches equipment, parts, or products to meet specialized customer requirements
Coordinates with shop staff regarding repair status and equipment availability
Supports sales staff with demonstrations and sales agreements
Assists both external and internal customers
Schedules, dispatches, and routes vehicles for equipment transport
Multitasks, stays organized, and prioritizes competing tasks in a high-volume, fast-paced environment
Works safely and adheres to all applicable safety policies; complies with all company policies and procedures
Requires regular and punctual employee attendance
Performs other duties as assigned
Knowledge, Skills, and Abilities
Demonstrated knowledge of construction equipment and rental industry
Proficient with MS Office Word, Excel, Outlook, etc.
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exceptional attention to detail
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
First-class organizational, multi-tasking, and time management skills, deadline oriented
Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
The ability to listen to and understand information and ideas presented through spoken words and sentences
Requirements
Education and Experience:
One to three years of work-related skill, knowledge, or experience is required
High school diploma or equivalent required
Valid driver’s license
Supervisory Responsibilities:
None
Travel:
No travel is expected for this position
Physical Requirements
To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
This position involves extended periods in a stationary position; may require movement inside the office to access office machinery, file cabinets, etc.
This role frequently communicates with others and must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Occasionally moves or transports items weighing up to 50 lbs.
Work Environment
This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions
Frequently works at a fast pace with unscheduled interruptions and may also require overtime, determined by workload and at supervisor discretion
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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