Ecommerce and Amazon Coordinator
Rahua Beauty, New York, NY, United States
About the Role
Rahua is seeking a highly organized and analytical eCommerce/Amazon Coordinator to support the growth of our direct-to-consumer business. This role will help execute the brand’s eCommerce strategy across our Shopify storefront while supporting marketing initiatives, performance reporting, and customer experience.
The ideal candidate has hands-on Shopify experience, strong Excel skills, and prior customer service experience, ideally using platforms like Gorgias. This is a great opportunity for someone early in their career who wants exposure to multiple areas of digital commerce including site operations, marketing, analytics, and customer experience.
This role will report to the brand’s Director of Ecommerce and Amazon.
Key Responsibilities
eCommerce Operations
Execute on the eCommerce strategy to achieve sales targets and growth objectives
Manage the day-to-day operations of our online store via Shopify, including product listings, content updates, and merchandising
Ensure product catalog accuracy including descriptions, images, variants, pricing, and collections
Execute promotional campaigns on-site including landing pages, discount codes, homepage updates, and merchandising changes
Ensure the website is optimized using SEO best practices
Monitor the customer journey on-site and identify opportunities to improve conversion and user experience
Marketing Channel Support
Support the ad creation process and campaign execution in collaboration with internal and external partners
Help execute email and SMS marketing campaigns to drive customer acquisition, retention, and repeat purchases
Monitor and analyze email performance metrics including open rates, click-through rates, and conversion rates to optimize campaign performance and ROI
Support the affiliate marketing channel by maintaining and developing relationships with affiliate partners to help reach revenue targets
Marketplace Management
Work closely with our Amazon agency to support day-to-day operations of Amazon Seller Central accounts
Reporting & Analytics
Analyze website performance metrics, sales data, and customer feedback to identify opportunities for improvement
Build and maintain reports in Excel to track key performance metrics including revenue, traffic, conversion rate, and product performance
Provide data-driven insights and recommendations to improve performance
Customer Experience
Help manage incoming customer service inquiries via email, chat, and social channels
Use Gorgias or similar platforms to respond to customer inquiries and manage support tickets
Identify common customer issues and opportunities to improve the overall customer experience
Cross-Functional Support
Support the Ecommerce Director and broader Marketing team with ongoing initiatives and special projects
Coordinate across marketing, operations, and creative teams to ensure timely execution of campaigns and product launches
Qualifications
1–3 years of experience in eCommerce, digital marketing, or online retail
Hands‑on experience with Shopify (Shopify Plus preferred)
Strong Excel skills including formulas, pivot tables, and data analysis
Experience handling customer service in an eCommerce environment
Excellent attention to detail and organizational skills
Ability to manage multiple projects and deadlines in a fast‑paced environment
Strong communication and collaboration skills
Bonus Qualifications
Experience using Gorgias or similar customer support platforms
Experience with NetSuite or other ERP systems
Experience working for a beauty or consumer product brand
Basic graphic design skills (Canva, Figma, Photoshop)
Benefits
Salary: $70,000
Hybrid schedule (3 days onsite / 2 days remote)
Paid Time Off, Personal and Sick Days
Health, dental, and vision insurance
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Rahua is seeking a highly organized and analytical eCommerce/Amazon Coordinator to support the growth of our direct-to-consumer business. This role will help execute the brand’s eCommerce strategy across our Shopify storefront while supporting marketing initiatives, performance reporting, and customer experience.
The ideal candidate has hands-on Shopify experience, strong Excel skills, and prior customer service experience, ideally using platforms like Gorgias. This is a great opportunity for someone early in their career who wants exposure to multiple areas of digital commerce including site operations, marketing, analytics, and customer experience.
This role will report to the brand’s Director of Ecommerce and Amazon.
Key Responsibilities
eCommerce Operations
Execute on the eCommerce strategy to achieve sales targets and growth objectives
Manage the day-to-day operations of our online store via Shopify, including product listings, content updates, and merchandising
Ensure product catalog accuracy including descriptions, images, variants, pricing, and collections
Execute promotional campaigns on-site including landing pages, discount codes, homepage updates, and merchandising changes
Ensure the website is optimized using SEO best practices
Monitor the customer journey on-site and identify opportunities to improve conversion and user experience
Marketing Channel Support
Support the ad creation process and campaign execution in collaboration with internal and external partners
Help execute email and SMS marketing campaigns to drive customer acquisition, retention, and repeat purchases
Monitor and analyze email performance metrics including open rates, click-through rates, and conversion rates to optimize campaign performance and ROI
Support the affiliate marketing channel by maintaining and developing relationships with affiliate partners to help reach revenue targets
Marketplace Management
Work closely with our Amazon agency to support day-to-day operations of Amazon Seller Central accounts
Reporting & Analytics
Analyze website performance metrics, sales data, and customer feedback to identify opportunities for improvement
Build and maintain reports in Excel to track key performance metrics including revenue, traffic, conversion rate, and product performance
Provide data-driven insights and recommendations to improve performance
Customer Experience
Help manage incoming customer service inquiries via email, chat, and social channels
Use Gorgias or similar platforms to respond to customer inquiries and manage support tickets
Identify common customer issues and opportunities to improve the overall customer experience
Cross-Functional Support
Support the Ecommerce Director and broader Marketing team with ongoing initiatives and special projects
Coordinate across marketing, operations, and creative teams to ensure timely execution of campaigns and product launches
Qualifications
1–3 years of experience in eCommerce, digital marketing, or online retail
Hands‑on experience with Shopify (Shopify Plus preferred)
Strong Excel skills including formulas, pivot tables, and data analysis
Experience handling customer service in an eCommerce environment
Excellent attention to detail and organizational skills
Ability to manage multiple projects and deadlines in a fast‑paced environment
Strong communication and collaboration skills
Bonus Qualifications
Experience using Gorgias or similar customer support platforms
Experience with NetSuite or other ERP systems
Experience working for a beauty or consumer product brand
Basic graphic design skills (Canva, Figma, Photoshop)
Benefits
Salary: $70,000
Hybrid schedule (3 days onsite / 2 days remote)
Paid Time Off, Personal and Sick Days
Health, dental, and vision insurance
#J-18808-Ljbffr