CHILD SUPPORT SPECIALIST I - EMERGENCY APPOINTMENT (HOMELESSNESS)
County of Los Angeles, California, MO, United States
Job Summary
Child Support Specialist I – Emergency. Under a county emergency order to address homelessness, qualified candidates will be hired for an initial period of up to 90 days with the opportunity to transition to permanent County employment. Performance will be evaluated on a 100% overall weighted assessment. Successful candidates will be considered for permanent appointment as Child Support Specialist I.
Responsibilities
Develop proficiency using manual and automated systems for all aspects of case management, applying relevant laws, regulations, policies, and procedures.
Locate case participants using automated systems to establish and enforce child support obligations.
Interview case participants in person and/or by telephone, and request information through correspondence.
Takes sworn statements from case participants as required.
Schedules paternity tests as necessary.
Prepares necessary forms and documents for the establishment and enforcement of child support obligations using automated systems.
Responds to inquiries, provides case status information, and interprets child support policies and procedures.
Consults with attorneys, caseworkers, and probation or law enforcement officers on legal or procedural matters.
May testify in court regarding statements made by parties or witnesses during interviews.
Qualifications
Option I:
Two years of clerical experience assisting Child Support Officers in either the Child Support Services Department or the District Attorney's Office.
Option II:
Three years of office clerical experience including one or more of the following areas: interviewing the public for applications for employment, insurance, public assistance or similar services; collections work; or responsibility for high-volume public contact that involves problem resolution and/or the exchange of technical or sensitive information and the use of an automated system.
Option III:
Completion of 60 semester units in an accredited college, nine units of which must have been in the social sciences (e.g., sociology, psychology, anthropology, history, or political science). For education credit, include a copy of your diploma, transcript, or certificate within seven (7) calendar days of the end of the filing period. Submit documentation to Joel_Lozada@cssd.lacounty.gov (CSSD-Exams@cssd.lacounty.gov).
Desirable Qualifications
Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.
License and Physical Requirements
Valid California Class C Driver License or alternative transportation means for essential functions.
Physical Class II – Light: Administrative and clerical positions requiring light effort, occasional light lifting up to 10 pounds, and some bending, stooping, or squatting.
Anti‑Racism, Diversity, and Inclusion
The County of Los Angeles recognizes that all people are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti‑racism, Diversity, and Inclusion to address inequalities and disparities among races. The ARDI Strategic Plan and its goals guide these efforts in recruitment, selection, and employment practices.
Contact Information
Department Contact: Joel Lozada
Email: Joel_Lozada@cssd.lacounty.gov
Email: CSSD-Exams@cssd.lacounty.gov
ADA Coordinator: CSSD-Exams@cssd.lacounty.gov
California Relay Services Phone: (800) 735-2922
Teletype Phone: (800) 325-0778
#J-18808-Ljbffr
Child Support Specialist I – Emergency. Under a county emergency order to address homelessness, qualified candidates will be hired for an initial period of up to 90 days with the opportunity to transition to permanent County employment. Performance will be evaluated on a 100% overall weighted assessment. Successful candidates will be considered for permanent appointment as Child Support Specialist I.
Responsibilities
Develop proficiency using manual and automated systems for all aspects of case management, applying relevant laws, regulations, policies, and procedures.
Locate case participants using automated systems to establish and enforce child support obligations.
Interview case participants in person and/or by telephone, and request information through correspondence.
Takes sworn statements from case participants as required.
Schedules paternity tests as necessary.
Prepares necessary forms and documents for the establishment and enforcement of child support obligations using automated systems.
Responds to inquiries, provides case status information, and interprets child support policies and procedures.
Consults with attorneys, caseworkers, and probation or law enforcement officers on legal or procedural matters.
May testify in court regarding statements made by parties or witnesses during interviews.
Qualifications
Option I:
Two years of clerical experience assisting Child Support Officers in either the Child Support Services Department or the District Attorney's Office.
Option II:
Three years of office clerical experience including one or more of the following areas: interviewing the public for applications for employment, insurance, public assistance or similar services; collections work; or responsibility for high-volume public contact that involves problem resolution and/or the exchange of technical or sensitive information and the use of an automated system.
Option III:
Completion of 60 semester units in an accredited college, nine units of which must have been in the social sciences (e.g., sociology, psychology, anthropology, history, or political science). For education credit, include a copy of your diploma, transcript, or certificate within seven (7) calendar days of the end of the filing period. Submit documentation to Joel_Lozada@cssd.lacounty.gov (CSSD-Exams@cssd.lacounty.gov).
Desirable Qualifications
Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.
License and Physical Requirements
Valid California Class C Driver License or alternative transportation means for essential functions.
Physical Class II – Light: Administrative and clerical positions requiring light effort, occasional light lifting up to 10 pounds, and some bending, stooping, or squatting.
Anti‑Racism, Diversity, and Inclusion
The County of Los Angeles recognizes that all people are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti‑racism, Diversity, and Inclusion to address inequalities and disparities among races. The ARDI Strategic Plan and its goals guide these efforts in recruitment, selection, and employment practices.
Contact Information
Department Contact: Joel Lozada
Email: Joel_Lozada@cssd.lacounty.gov
Email: CSSD-Exams@cssd.lacounty.gov
ADA Coordinator: CSSD-Exams@cssd.lacounty.gov
California Relay Services Phone: (800) 735-2922
Teletype Phone: (800) 325-0778
#J-18808-Ljbffr