Desktop Support Engineer
ClifyX, Frankfort, KY, United States
On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Due to role being client facing, role requires professional behavior, good English communication, interpersonal and customer care skills.
Ability to work under pressure and on tight time scales.
Experience using helpdesk ticketing application.
Technical grasp of a wide range of applications including in-house and 3rd party applications.
Preferred financial/banking support experience.
Technical escalation for Level 1&2.
Manage root cause analysis, ownership and escalation of complex problems and issues and escalations.
Ability to work with senior engineering towers.
Responsibilities
Troubleshoot, repair, and maintain software applications
Software installation
Experience supporting mobile phones/tablets/laptops
Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications
Provide support for operating system drivers, software and firmware.
Ensure policies and procedures are followed, communicated, and adhered to.
Interacting with other support groups (local and global) within the firm across multiple platforms
Recording and/or manage all Incidents and Requests in ticket tracking system.
Participating in required training programs and adhere to OI's with acknowledgement.
Be proactively responsive to multiple mediums of communication platforms such as email and MS Teams
Image/re-image computers, configure IP, phones and mobile phones
Hardware inventory management ensuring stock levels are constantly monitored
Hardware request and receipt through internal ordering system
Manage/oversee housekeeping on IT rooms
Evaluate user requests and requirements and recommend effective technological solutions
Work across lines of service to ensure a coordinated approach to providing support for the customer
Actively participate in program of continuous service improvement taking ownership of actions that deliver results.
Manage/oversee hardware decommissioning events
Ensure that policies/guidelines related to Overtime and Expenses are adhered to as well as all local guidelines for cost control
#J-18808-Ljbffr
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Due to role being client facing, role requires professional behavior, good English communication, interpersonal and customer care skills.
Ability to work under pressure and on tight time scales.
Experience using helpdesk ticketing application.
Technical grasp of a wide range of applications including in-house and 3rd party applications.
Preferred financial/banking support experience.
Technical escalation for Level 1&2.
Manage root cause analysis, ownership and escalation of complex problems and issues and escalations.
Ability to work with senior engineering towers.
Responsibilities
Troubleshoot, repair, and maintain software applications
Software installation
Experience supporting mobile phones/tablets/laptops
Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications
Provide support for operating system drivers, software and firmware.
Ensure policies and procedures are followed, communicated, and adhered to.
Interacting with other support groups (local and global) within the firm across multiple platforms
Recording and/or manage all Incidents and Requests in ticket tracking system.
Participating in required training programs and adhere to OI's with acknowledgement.
Be proactively responsive to multiple mediums of communication platforms such as email and MS Teams
Image/re-image computers, configure IP, phones and mobile phones
Hardware inventory management ensuring stock levels are constantly monitored
Hardware request and receipt through internal ordering system
Manage/oversee housekeeping on IT rooms
Evaluate user requests and requirements and recommend effective technological solutions
Work across lines of service to ensure a coordinated approach to providing support for the customer
Actively participate in program of continuous service improvement taking ownership of actions that deliver results.
Manage/oversee hardware decommissioning events
Ensure that policies/guidelines related to Overtime and Expenses are adhered to as well as all local guidelines for cost control
#J-18808-Ljbffr