Desktop Support Technician II
Kforce Inc, Houston, TX, United States
Responsibilities
Evaluate hardware and software requests and provide solutions based on business requirements and corporate standards, documenting as appropriate.
Support and maintain the end user environment, configuring new hardware, addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
Provide direct support to users for supported hardware, software and devices; restore service, provide user training, coordinate warranty repairs through third‑party vendors as appropriate, and support special events (on‑site).
Install, support, and retire hardware (desktop, laptop, thin client, monitor, mobile device, printer); install and maintain related software, and wipe data prior to destruction or reissue.
Document, maintain and recommend enhancements to work processes and standards, including procedures for troubleshooting and incident resolution.
Perform facility moves under guidance.
Ensure compliance with relevant policies and regulations, escalating concerns as appropriate.
Choose effectively from among many different procedures or approaches to implement a solution.
Requirements
Experience supporting A/V teams, conference room equipment and MacBooks in an enterprise environment.
Working knowledge of standard end‑user hardware and software, able to address most issues by following established procedures.
Expertise in resolving client issues with standard end‑user hardware and software.
Basic understanding of network connectivity and infrastructure.
Ability to assess client comfort level with technology, and manage their anxiety and stress.
Comfortable in an ongoing dialogue with clients who may be vague, confusing, or stressful.
Understanding of the technology organization and when to appropriately escalate client or operational problems.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical, dental, and vision insurance, HSA, FSA, 401(k), and life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified at its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Evaluate hardware and software requests and provide solutions based on business requirements and corporate standards, documenting as appropriate.
Support and maintain the end user environment, configuring new hardware, addressing virus alerts, installing and troubleshooting software including patches, and performing tests.
Provide direct support to users for supported hardware, software and devices; restore service, provide user training, coordinate warranty repairs through third‑party vendors as appropriate, and support special events (on‑site).
Install, support, and retire hardware (desktop, laptop, thin client, monitor, mobile device, printer); install and maintain related software, and wipe data prior to destruction or reissue.
Document, maintain and recommend enhancements to work processes and standards, including procedures for troubleshooting and incident resolution.
Perform facility moves under guidance.
Ensure compliance with relevant policies and regulations, escalating concerns as appropriate.
Choose effectively from among many different procedures or approaches to implement a solution.
Requirements
Experience supporting A/V teams, conference room equipment and MacBooks in an enterprise environment.
Working knowledge of standard end‑user hardware and software, able to address most issues by following established procedures.
Expertise in resolving client issues with standard end‑user hardware and software.
Basic understanding of network connectivity and infrastructure.
Ability to assess client comfort level with technology, and manage their anxiety and stress.
Comfortable in an ongoing dialogue with clients who may be vague, confusing, or stressful.
Understanding of the technology organization and when to appropriately escalate client or operational problems.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical, dental, and vision insurance, HSA, FSA, 401(k), and life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified at its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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