Epic Client Systems Administrator
UCSF Health, San Francisco, CA, United States
Overview
The Epic Client Systems Administrator is part of the Epic Client Systems team and is accountable for assisting with the management and maintenance of the Epic electronic health record (EHR) system's infrastructure. This role ensures the Epic system operates efficiently, securely, and reliably. The Epic Client Systems Administrator works closely with the Senior Epic Client Systems Administrator and Citrix Epic Administrator to execute day-to-day operations of Epic Client Systems infrastructure, including design and installation, configuration, maintenance, and troubleshooting.
The Epic Client Systems Administrator will positively impact UCSF’s operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of UCSF’s academic mission. This team member will advance UCSF’s mission by delivering exceptional information technology services across faculty, staff, and students, modeling UCSF’s culture and values.
The final salary and offer components are subject to additional approvals based on UC policy. Placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The annual salary range for this position is $113,800 to $242,800. Note: Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.
Qualifications
Bachelor's degree in a related field (computer engineering, information systems, computer science) or four years of relevant experience.
Three or more years of relevant experience.
Demonstrated successful experience in information technology, platform services, or Epic client systems.
Advanced understanding of Epic EHR systems, including installation, configuration, and maintenance.
Familiarity with Epic modules and their integration within the healthcare environment.
Proficient in troubleshooting and resolving technical issues related to Epic systems and associated hardware.
Highly skilled in performing system updates, patches, and upgrades.
Proficient in Windows and Linux operating systems, including command-line interfaces and system administration tasks.
Advanced knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPN.
Understanding of network security practices and protocols.
Extensive understanding of virtualization technologies such as VMware, Hyper-V, or similar platforms
Knowledge of database management systems (DBMS) and SQL.
Understanding of how databases interact with Epic systems.
Demonstrated knowledge of healthcare regulations (e.g., HIPAA) and best practices for data security and privacy.
Understanding of security protocols and tools used to protect sensitive information.
Demonstrated ability to analyze system performance metrics and identify trends or potential issues.
Advanced written and verbal communication skills and the ability to communicate technical information to a diverse community of colleagues and stakeholders.
Demonstrated ability to establish and advance positive working relationships with team members, stakeholders, and customers.
Strong organizational skills and the ability to balance competing priorities and support concurrent projects.
Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines.
Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
Extensive experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.
Advanced ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes.
Ability to work with agility in a fast-paced environment.
Note:
We are not sponsoring visas at this time.
Certifications
Epic Client Systems Administrator (required)
Citrix Certified Associate – Virtualization (CCA-V) (preferred)
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About The Team
The UCSF IT Data Center Operations department is the backbone of UCSF’s technological infrastructure, ensuring the secure, reliable, and efficient operation of the university’s data centers. By managing critical systems and platforms, the department supports UCSF’s academic, clinical, and research missions, enabling seamless access to the resources needed to advance health worldwide. Specializing in the maintenance and optimization of UCSF’s physical and virtual data center environments, the team provides core services such as server hosting, storage management, network connectivity, and disaster recovery planning. The department ensures 24/7 uptime for mission-critical systems, supporting everything from electronic health records (EHRs) to research databases and administrative workflows. A key priority for Data Center Operations is security and compliance, ensuring that UCSF’s infrastructure adheres to regulatory standards such as HIPAA, FERPA, and NIH guidelines. The team implements robust safeguards to protect sensitive data and mitigate risks, maintaining the trust and integrity of UCSF’s operations. The department also emphasizes scalability and innovation, leveraging virtualization, cloud computing, and other advanced technologies to meet the growing demands of UCSF’s diverse community. By modernizing legacy systems and adopting energy-efficient practices, the team contributes to sustainability goals while optimizing performance. Through collaboration with UCSF stakeholders, the Data Center Operations team provides tailored solutions to ensure the infrastructure aligns with institutional needs and strategic objectives. Whether supporting groundbreaking research, delivering exceptional patient care, or enabling administrative efficiency, the department plays a critical role in advancing UCSF’s mission. With its commitment to operational excellence, security, and innovation, the UCSF IT Data Center Operations department ensures UCSF’s technology foundation remains robust, reliable, and ready to meet the challenges of tomorrow.
#J-18808-Ljbffr
The Epic Client Systems Administrator is part of the Epic Client Systems team and is accountable for assisting with the management and maintenance of the Epic electronic health record (EHR) system's infrastructure. This role ensures the Epic system operates efficiently, securely, and reliably. The Epic Client Systems Administrator works closely with the Senior Epic Client Systems Administrator and Citrix Epic Administrator to execute day-to-day operations of Epic Client Systems infrastructure, including design and installation, configuration, maintenance, and troubleshooting.
The Epic Client Systems Administrator will positively impact UCSF’s operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of UCSF’s academic mission. This team member will advance UCSF’s mission by delivering exceptional information technology services across faculty, staff, and students, modeling UCSF’s culture and values.
The final salary and offer components are subject to additional approvals based on UC policy. Placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The annual salary range for this position is $113,800 to $242,800. Note: Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.
Qualifications
Bachelor's degree in a related field (computer engineering, information systems, computer science) or four years of relevant experience.
Three or more years of relevant experience.
Demonstrated successful experience in information technology, platform services, or Epic client systems.
Advanced understanding of Epic EHR systems, including installation, configuration, and maintenance.
Familiarity with Epic modules and their integration within the healthcare environment.
Proficient in troubleshooting and resolving technical issues related to Epic systems and associated hardware.
Highly skilled in performing system updates, patches, and upgrades.
Proficient in Windows and Linux operating systems, including command-line interfaces and system administration tasks.
Advanced knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPN.
Understanding of network security practices and protocols.
Extensive understanding of virtualization technologies such as VMware, Hyper-V, or similar platforms
Knowledge of database management systems (DBMS) and SQL.
Understanding of how databases interact with Epic systems.
Demonstrated knowledge of healthcare regulations (e.g., HIPAA) and best practices for data security and privacy.
Understanding of security protocols and tools used to protect sensitive information.
Demonstrated ability to analyze system performance metrics and identify trends or potential issues.
Advanced written and verbal communication skills and the ability to communicate technical information to a diverse community of colleagues and stakeholders.
Demonstrated ability to establish and advance positive working relationships with team members, stakeholders, and customers.
Strong organizational skills and the ability to balance competing priorities and support concurrent projects.
Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines.
Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
Extensive experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.
Advanced ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes.
Ability to work with agility in a fast-paced environment.
Note:
We are not sponsoring visas at this time.
Certifications
Epic Client Systems Administrator (required)
Citrix Certified Associate – Virtualization (CCA-V) (preferred)
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About The Team
The UCSF IT Data Center Operations department is the backbone of UCSF’s technological infrastructure, ensuring the secure, reliable, and efficient operation of the university’s data centers. By managing critical systems and platforms, the department supports UCSF’s academic, clinical, and research missions, enabling seamless access to the resources needed to advance health worldwide. Specializing in the maintenance and optimization of UCSF’s physical and virtual data center environments, the team provides core services such as server hosting, storage management, network connectivity, and disaster recovery planning. The department ensures 24/7 uptime for mission-critical systems, supporting everything from electronic health records (EHRs) to research databases and administrative workflows. A key priority for Data Center Operations is security and compliance, ensuring that UCSF’s infrastructure adheres to regulatory standards such as HIPAA, FERPA, and NIH guidelines. The team implements robust safeguards to protect sensitive data and mitigate risks, maintaining the trust and integrity of UCSF’s operations. The department also emphasizes scalability and innovation, leveraging virtualization, cloud computing, and other advanced technologies to meet the growing demands of UCSF’s diverse community. By modernizing legacy systems and adopting energy-efficient practices, the team contributes to sustainability goals while optimizing performance. Through collaboration with UCSF stakeholders, the Data Center Operations team provides tailored solutions to ensure the infrastructure aligns with institutional needs and strategic objectives. Whether supporting groundbreaking research, delivering exceptional patient care, or enabling administrative efficiency, the department plays a critical role in advancing UCSF’s mission. With its commitment to operational excellence, security, and innovation, the UCSF IT Data Center Operations department ensures UCSF’s technology foundation remains robust, reliable, and ready to meet the challenges of tomorrow.
#J-18808-Ljbffr