Information Technology Manager
Koitecc Solutions, Salt Lake City, UT, United States
Summary
The Grand Hyatt Deer Valley Hotel is located in a premier ski resort community approximately 40 minutes from Salt Lake City International Airport. This role is responsible for day‑to‑day oversight and execution of all property‑level technology operations, ensuring reliable, secure, and efficient performance of Hyatt systems. The IT Manager serves as the primary technical leader on the property, supporting hotel colleagues and leadership through hands‑on system management, issue resolution, and coordination with Hyatt's Global IT, Cybersecurity, and Service Desk teams.
Responsibilities
Oversee the installation, configuration, maintenance, and support of all hotel technology systems, including computers, printers, servers, phones, network infrastructure, guest Wi‑Fi, audiovisual equipment, and other IT assets.
Serve as the primary technical contact for all property systems, including Opera Cloud, POS systems, Vostio/Assa Abloy key systems, HyattConnect, telephony, Wi‑Fi, and back‑office applications.
Provide daily technical support and troubleshooting for hotel departments using a Helpdesk ticketing system (e.g., ServiceNow or similar).
Manage user accounts, workstations, POS terminals and system access, including creation, configuration, audits, and deactivation.
Perform preventative maintenance, system monitoring, backups, patching, and minor equipment repairs to ensure system reliability and uptime.
Maintain accurate documentation of incidents, resolutions, system configurations, and asset inventories.
Ensure property technology infrastructure (servers, switches, wireless access points, cabling, and security systems) operates in compliance with Hyatt brand standards.
Monitor system performance and proactively identify and address risks, vulnerabilities, or service disruptions.
Ensure adherence to Hyatt cybersecurity policies, PCI compliance requirements, data protection protocols, and global security standards.
Perform system audits, user access reviews (UARs), and routine maintenance tasks as required.
Partner with Global Service Desk, Global Cybersecurity, and Corporate IT teams on escalations, alerts, incidents, and system changes.
Coordinate with third‑party vendors, integrators, and service providers to support system maintenance, repairs, and upgrades.
Support property technology projects such as network upgrades, system migrations, platform conversions, and equipment replacements.
Track technology‑related budgets, proposals, warranties, contracts, and project timelines in partnership with the Director of Finance and hotel leadership.
Train colleagues and managers on proper system use, security awareness, and best practices.
Work collaboratively as part of the broader IT and hotel leadership team to support operational goals.
Perform other duties as assigned to support hotel operations.
Qualifications
Associate's Degree in Information Technology or related field.
Five (5) or more years of experience in hospitality operations, IT support, or technology services.
Prior supervisory or lead experience.
In‑depth knowledge of Microsoft operating systems and environments.
Microsoft and/or Cisco certifications (e.g., MCSA, MCSE, MCTS, MCITP, MCDST).
Experience administering Windows Server and workstation environments, including Active Directory and domain management.
Knowledge of network infrastructure including CAT5/6 cabling, wireless networks, switches, WAN/LAN, firewalls, and VPN applications.
Experience supporting hospitality systems such as PMS, POS, keycard, PBX, and voicemail platforms.
Familiarity with Microsoft Intune, SCCM, and endpoint management tools.
Knowledge of PCI/PRA processes and compliance standards.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to sit, stand, walk, and occasionally lift or move technology equipment in support of hotel operations.
Benefits
Free room nights, discounted and friends & family room rates*.
Medical, dental and vision insurance with only 30‑day waiting period*.
401(k) with company match*.
Free employee meal during shift.
Generous paid time off*.
Tuition reimbursement*.
Employee stock purchase plan*.
Discounted ski passes*.
Excellent training, professional development and more.
*Applicable for FT Year‑Round positions.
Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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The Grand Hyatt Deer Valley Hotel is located in a premier ski resort community approximately 40 minutes from Salt Lake City International Airport. This role is responsible for day‑to‑day oversight and execution of all property‑level technology operations, ensuring reliable, secure, and efficient performance of Hyatt systems. The IT Manager serves as the primary technical leader on the property, supporting hotel colleagues and leadership through hands‑on system management, issue resolution, and coordination with Hyatt's Global IT, Cybersecurity, and Service Desk teams.
Responsibilities
Oversee the installation, configuration, maintenance, and support of all hotel technology systems, including computers, printers, servers, phones, network infrastructure, guest Wi‑Fi, audiovisual equipment, and other IT assets.
Serve as the primary technical contact for all property systems, including Opera Cloud, POS systems, Vostio/Assa Abloy key systems, HyattConnect, telephony, Wi‑Fi, and back‑office applications.
Provide daily technical support and troubleshooting for hotel departments using a Helpdesk ticketing system (e.g., ServiceNow or similar).
Manage user accounts, workstations, POS terminals and system access, including creation, configuration, audits, and deactivation.
Perform preventative maintenance, system monitoring, backups, patching, and minor equipment repairs to ensure system reliability and uptime.
Maintain accurate documentation of incidents, resolutions, system configurations, and asset inventories.
Ensure property technology infrastructure (servers, switches, wireless access points, cabling, and security systems) operates in compliance with Hyatt brand standards.
Monitor system performance and proactively identify and address risks, vulnerabilities, or service disruptions.
Ensure adherence to Hyatt cybersecurity policies, PCI compliance requirements, data protection protocols, and global security standards.
Perform system audits, user access reviews (UARs), and routine maintenance tasks as required.
Partner with Global Service Desk, Global Cybersecurity, and Corporate IT teams on escalations, alerts, incidents, and system changes.
Coordinate with third‑party vendors, integrators, and service providers to support system maintenance, repairs, and upgrades.
Support property technology projects such as network upgrades, system migrations, platform conversions, and equipment replacements.
Track technology‑related budgets, proposals, warranties, contracts, and project timelines in partnership with the Director of Finance and hotel leadership.
Train colleagues and managers on proper system use, security awareness, and best practices.
Work collaboratively as part of the broader IT and hotel leadership team to support operational goals.
Perform other duties as assigned to support hotel operations.
Qualifications
Associate's Degree in Information Technology or related field.
Five (5) or more years of experience in hospitality operations, IT support, or technology services.
Prior supervisory or lead experience.
In‑depth knowledge of Microsoft operating systems and environments.
Microsoft and/or Cisco certifications (e.g., MCSA, MCSE, MCTS, MCITP, MCDST).
Experience administering Windows Server and workstation environments, including Active Directory and domain management.
Knowledge of network infrastructure including CAT5/6 cabling, wireless networks, switches, WAN/LAN, firewalls, and VPN applications.
Experience supporting hospitality systems such as PMS, POS, keycard, PBX, and voicemail platforms.
Familiarity with Microsoft Intune, SCCM, and endpoint management tools.
Knowledge of PCI/PRA processes and compliance standards.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to sit, stand, walk, and occasionally lift or move technology equipment in support of hotel operations.
Benefits
Free room nights, discounted and friends & family room rates*.
Medical, dental and vision insurance with only 30‑day waiting period*.
401(k) with company match*.
Free employee meal during shift.
Generous paid time off*.
Tuition reimbursement*.
Employee stock purchase plan*.
Discounted ski passes*.
Excellent training, professional development and more.
*Applicable for FT Year‑Round positions.
Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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