Dispatcher
E.R. Services, Charlotte, NC, United States
Summary
Technician & customer support functions by providing excellent communication in a fast-paced environment with high volume of phone calls. Coordinate and manage the service calls to be efficient & cost-effective for the company.
Duties and Responsibilities
Call customers in route to dispatch technicians
Assign and dispatch technicians to the customer’s job sites for service, repair, or installation.
Monitor schedule to ensure timeliness of appointment arrivals, communicating with customers of any tardiness.
Monitor schedule when job is completed to maximize dispatch opportunities.
Monitor schedule for utility locates and call in at least 48 hours in advance
Assisting technicians onsite with access, pricing thresholds and software issues.
Creating purchase orders for technicians as needed.
Debrief technicians upon completion of job to ensure all follow up information is received, and all necessary tasks are created.
Follow up with all property management work orders, communicating with all necessary parties.
Monitor technician and helper timesheets to ensure accuracy, correcting as necessary and printing for their approval weekly
Outbound calls to customers for appointment confirmations.
Complete various projects as assigned by management.
Assist Customer Service team with overflow of inbound calls.
Rotation of on call shifts for nights, weekends and holidays.
Office Support
Greet patrons and sign for deliveries and distribute.
Print, copy, scan & fax
Ensure kitchen is maintained and restocked as needed.
After Hours Duties
Dispatching technicians to emergencies.
Calling customers to notify them the technician is on the way.
Assisting technicians with purchase orders.
Qualifications
Minimum of 1 year of dispatch experience.
Minimum of 3 years in other office work experience.
Excellent verbal and written communication skills.
Ability to work with all levels of management.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Commitment to excellence and high standards.
#J-18808-Ljbffr
Technician & customer support functions by providing excellent communication in a fast-paced environment with high volume of phone calls. Coordinate and manage the service calls to be efficient & cost-effective for the company.
Duties and Responsibilities
Call customers in route to dispatch technicians
Assign and dispatch technicians to the customer’s job sites for service, repair, or installation.
Monitor schedule to ensure timeliness of appointment arrivals, communicating with customers of any tardiness.
Monitor schedule when job is completed to maximize dispatch opportunities.
Monitor schedule for utility locates and call in at least 48 hours in advance
Assisting technicians onsite with access, pricing thresholds and software issues.
Creating purchase orders for technicians as needed.
Debrief technicians upon completion of job to ensure all follow up information is received, and all necessary tasks are created.
Follow up with all property management work orders, communicating with all necessary parties.
Monitor technician and helper timesheets to ensure accuracy, correcting as necessary and printing for their approval weekly
Outbound calls to customers for appointment confirmations.
Complete various projects as assigned by management.
Assist Customer Service team with overflow of inbound calls.
Rotation of on call shifts for nights, weekends and holidays.
Office Support
Greet patrons and sign for deliveries and distribute.
Print, copy, scan & fax
Ensure kitchen is maintained and restocked as needed.
After Hours Duties
Dispatching technicians to emergencies.
Calling customers to notify them the technician is on the way.
Assisting technicians with purchase orders.
Qualifications
Minimum of 1 year of dispatch experience.
Minimum of 3 years in other office work experience.
Excellent verbal and written communication skills.
Ability to work with all levels of management.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Commitment to excellence and high standards.
#J-18808-Ljbffr