Maintenance Supervisor
Avanath Capital Management, LLC, Rocklin, CA, United States
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role:
The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager coordinating the activities of assigned staff and vendors to ensure the maintenance of the property.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Responsibilities
An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Build relationships with vendor partners, regulatory and social services partners, adopting a collaborative approach to create favorable circumstances that foster success and effectiveness for the Organization and the communities.
An Authentic Attitude - Demonstrate an open and professional attitude when addressing resident and staff concerns. Seek resources throughout the organization via the organization’s support services and senior leadership.
An Approach that is Positive and Professional - Practice active listening and understand that your participation and support are integral to the success of Avanath, ensuring each resident and staff feel seen, heard and valued as you work to resolve challenges.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
HVAC and CPO certifications are highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.
Key Accountabilities
Resident Relations – Customer Service: Demonstrate customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow through in dealing with residents on all matters.
Enforce policies of the community that are delegated by Community Manager.
Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Maintenance Management: Coordinate, schedule and respond to resident/management request and work orders.
Ensure all repairs and replacements necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Inspect grounds, building and other community features daily to identify, minimize and correct hazardous conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services.
Maintain preventative maintenance program that extends the life of the community while minimizing future repairs.
Maintain well-organized maintenance shop and adhere to safety standards and OSHA guidelines.
Maintain hazard communications program; teach and promote safe work practices.
Manage unit inspections and key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Manage and participate in on-call emergency at the community.
Plan for and utilize property resources, equipment and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Staff Leadership: Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, and common areas to reflect Avanath standards.
Under direction of Community Manager, supervises, trains and schedules maintenance activities for maintenance staff.
Monitor work progress of each maintenance staff; provide immediate assistance and instruction as needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct safety meetings, ensure MSDS sheets are current and accessible, and stay up-to-date on OSHA and safety requirements to ensure community compliance.
Adherence to Property Management Rules, Regulations and Guidelines: Practice proper safety techniques and comply with policies, procedures, and standards; report safety issues promptly.
Complies with Avanath’s safety and risk-management policies by attending routine safety meetings and by reporting accidents promptly.
Conduct all business in accordance with company policies, Fair Housing, ADA and all laws pertaining to the apartment industry.
Physical Demands & Working Conditions
The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols.
May be required to report to work during inclement weather conditions.
Frequent standing and walking.
Reading, comprehending, writing, performing calculations, and verbal communication.
May work in an elevated site and on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
May be required to travel to sister communities to provide maintenance support.
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We Offer
Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth opportunities and internal advancement.
Development through online training, classes, and coaching.
Diversity & Inclusion
Avanath Capital is committed to fostering a culture of diversity, equity and inclusion. Our DEI initiatives include policies on recruitment and selection, compensation and benefits, development and training, promotions, and a work environment that encourages respectful communication and cooperation among all employees. We embrace differences in age, race, ethnicity, gender identity, disability, religion, sexual orientation, and other characteristics.
Benefits
Compensation Range: $26—$28 USD
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Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role:
The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager coordinating the activities of assigned staff and vendors to ensure the maintenance of the property.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Responsibilities
An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Build relationships with vendor partners, regulatory and social services partners, adopting a collaborative approach to create favorable circumstances that foster success and effectiveness for the Organization and the communities.
An Authentic Attitude - Demonstrate an open and professional attitude when addressing resident and staff concerns. Seek resources throughout the organization via the organization’s support services and senior leadership.
An Approach that is Positive and Professional - Practice active listening and understand that your participation and support are integral to the success of Avanath, ensuring each resident and staff feel seen, heard and valued as you work to resolve challenges.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
HVAC and CPO certifications are highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.
Key Accountabilities
Resident Relations – Customer Service: Demonstrate customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow through in dealing with residents on all matters.
Enforce policies of the community that are delegated by Community Manager.
Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Maintenance Management: Coordinate, schedule and respond to resident/management request and work orders.
Ensure all repairs and replacements necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Inspect grounds, building and other community features daily to identify, minimize and correct hazardous conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services.
Maintain preventative maintenance program that extends the life of the community while minimizing future repairs.
Maintain well-organized maintenance shop and adhere to safety standards and OSHA guidelines.
Maintain hazard communications program; teach and promote safe work practices.
Manage unit inspections and key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Manage and participate in on-call emergency at the community.
Plan for and utilize property resources, equipment and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Staff Leadership: Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, and common areas to reflect Avanath standards.
Under direction of Community Manager, supervises, trains and schedules maintenance activities for maintenance staff.
Monitor work progress of each maintenance staff; provide immediate assistance and instruction as needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct safety meetings, ensure MSDS sheets are current and accessible, and stay up-to-date on OSHA and safety requirements to ensure community compliance.
Adherence to Property Management Rules, Regulations and Guidelines: Practice proper safety techniques and comply with policies, procedures, and standards; report safety issues promptly.
Complies with Avanath’s safety and risk-management policies by attending routine safety meetings and by reporting accidents promptly.
Conduct all business in accordance with company policies, Fair Housing, ADA and all laws pertaining to the apartment industry.
Physical Demands & Working Conditions
The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols.
May be required to report to work during inclement weather conditions.
Frequent standing and walking.
Reading, comprehending, writing, performing calculations, and verbal communication.
May work in an elevated site and on uneven ground.
Occasional squatting, bending, twisting, pushing, and pulling.
May be required to travel to sister communities to provide maintenance support.
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
We Offer
Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
Growth opportunities and internal advancement.
Development through online training, classes, and coaching.
Diversity & Inclusion
Avanath Capital is committed to fostering a culture of diversity, equity and inclusion. Our DEI initiatives include policies on recruitment and selection, compensation and benefits, development and training, promotions, and a work environment that encourages respectful communication and cooperation among all employees. We embrace differences in age, race, ethnicity, gender identity, disability, religion, sexual orientation, and other characteristics.
Benefits
Compensation Range: $26—$28 USD
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