Front Desk Associate
Associa, Broomfield, CO, United States
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
MSI, LLC has been serving Homeowners Associations of the Colorado Front Range since October 1982. MSI is the market leader in Association management services and maintains a personal approach of a small company. MSI brings value, ethical standards, and honesty to every community we serve. Beginning in 2020, MSI, LLC entered into a partnership with Associa Management, an international association management company. MSI operates as an independent branch of Associa, as our parent company.
Job Summary
Vista Ridge Community Center is seeking a part-time, hourly Front Desk Associate with hourly pay rate at $15.16. This is a part-time position with varied hours that include weekends, evenings, and holidays. Flexibility is required. You may be asked to work major summer holidays (e.g., Memorial Day, 4th of July, Labor Day). Depending on the offer, this may be seasonal or year-round.
Responsibilities
Under the supervision and direction of the Vista Ridge Community Center and managers, Front Desk Associates are responsible for greeting and checking in residents and collecting guest fees from members as they enter the facility, as well as signing members up, renewing existing memberships, and booking room rentals for residents and non-residents.
Greeting residents upon entry and ensuring valid membership (EVERYONE entering is scanned in)
Collecting guest fees and accounting for receipts for nightly reconciliation
Enforcing the rules of the VRCC/VRHOA
Signing new residents up for a membership and ensuring proper steps are followed for each member type
Renewing existing memberships and ensuring proper steps are followed for each member type
Booking room rentals for both residents and non-residents and following proper SOP
Setting up/tearing down room rentals and setting up for VRCC events
Working occasional events with VRCC Managers that may include weekends and holidays
Checking hot tub chemicals in fall/winter/spring to ensure safety levels
Walking community center grounds and ensuring trash is picked up and areas look tidy
Maintaining resident relationships with a calm and friendly demeanor
Maintaining proper etiquette over the phone and in person
Inspecting facilities to ensure safety standards are maintained
Providing general information about the community center
Assisting in daily revenue closeouts and balancing money handling several times daily
Assisting and responding to resident inquiries and complaints in person or via shared email
Being present at the front desk at all times unless performing other job duties
Problem solving on your own and assisting in any situation a member or team member needs
Completing tasks assigned by the supervisor or VR manager
Requirements
Ability to make intelligent decisions independently (problem solving)
Ability to work well independently and on a team
Ambitious, self-motivated, and able to take initiative
Ability to stay on task with limited supervision
Good communication skills, detail-oriented, and punctual
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Job Description
MSI, LLC has been serving Homeowners Associations of the Colorado Front Range since October 1982. MSI is the market leader in Association management services and maintains a personal approach of a small company. MSI brings value, ethical standards, and honesty to every community we serve. Beginning in 2020, MSI, LLC entered into a partnership with Associa Management, an international association management company. MSI operates as an independent branch of Associa, as our parent company.
Job Summary
Vista Ridge Community Center is seeking a part-time, hourly Front Desk Associate with hourly pay rate at $15.16. This is a part-time position with varied hours that include weekends, evenings, and holidays. Flexibility is required. You may be asked to work major summer holidays (e.g., Memorial Day, 4th of July, Labor Day). Depending on the offer, this may be seasonal or year-round.
Responsibilities
Under the supervision and direction of the Vista Ridge Community Center and managers, Front Desk Associates are responsible for greeting and checking in residents and collecting guest fees from members as they enter the facility, as well as signing members up, renewing existing memberships, and booking room rentals for residents and non-residents.
Greeting residents upon entry and ensuring valid membership (EVERYONE entering is scanned in)
Collecting guest fees and accounting for receipts for nightly reconciliation
Enforcing the rules of the VRCC/VRHOA
Signing new residents up for a membership and ensuring proper steps are followed for each member type
Renewing existing memberships and ensuring proper steps are followed for each member type
Booking room rentals for both residents and non-residents and following proper SOP
Setting up/tearing down room rentals and setting up for VRCC events
Working occasional events with VRCC Managers that may include weekends and holidays
Checking hot tub chemicals in fall/winter/spring to ensure safety levels
Walking community center grounds and ensuring trash is picked up and areas look tidy
Maintaining resident relationships with a calm and friendly demeanor
Maintaining proper etiquette over the phone and in person
Inspecting facilities to ensure safety standards are maintained
Providing general information about the community center
Assisting in daily revenue closeouts and balancing money handling several times daily
Assisting and responding to resident inquiries and complaints in person or via shared email
Being present at the front desk at all times unless performing other job duties
Problem solving on your own and assisting in any situation a member or team member needs
Completing tasks assigned by the supervisor or VR manager
Requirements
Ability to make intelligent decisions independently (problem solving)
Ability to work well independently and on a team
Ambitious, self-motivated, and able to take initiative
Ability to stay on task with limited supervision
Good communication skills, detail-oriented, and punctual
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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