Front Desk Associate (Saturday Only)
FirstService Residential, Santa Ana, CA, United States
Job Overview
The Resident Relations Specialist/Front Desk (Saturday Only) supports the General Manager or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest. The RRS is the interface who executes a variety of concierge, social and resident functions enhancing the resident experience at their property or community. The RRS focuses on “Five‑Star” service excellence.
Compensation:
$22‑23/hr
Hours:
Saturday Only, 7:00 AM – 3:30 PM (hours are subject to change to accommodate business needs).
Responsibilities
Identifies and clarifies residents’ expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
Takes, records and relays messages accurately, completely and legibly.
Documents all pertinent information in resident logbooks throughout the shift.
Responsible for all package distribution (incoming and outgoing); logs all into Connect when received and signed for when picked up.
Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed‑Circuit Television, reporting suspicious activity to proper authority.
Complies with service expectations, company standards, policies and procedures.
Accommodates resident requests expediently and courteously within 24 hours of initial call.
Follows up with the person assigned to a task and resident to ensure completion of the request.
Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
Maintains a list of residents needing special assistance for emergencies and serves on the emergency response team.
Administers the access control program, issuing FOBS, property access cards, ID cards and updating tracking software.
Informs vendors of building rules and regulations.
Assists with move‑in orientation for new residents.
Ensures all visitors are registered and authorized by homeowners to be on property.
Ensures pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect.
Maintains a log of temporarily available parking spaces for resident guests and visitor use.
Manages rental storage lockers and keeps a status log.
Remains fully knowledgeable and complies with the HOA’s policies and procedures.
Maintains a clean, organized workstation and administers cleanliness of the building’s entrance and lobby.
Maintains current vendor information to accommodate resident requests.
Generates confirmation letters and delivers them to residents when each arrangement is completed.
Records accurate timekeeping and payroll entries each day per company policy.
Ensures uniform and personal appearance are clean and professional, maintaining a pleasant demeanor.
Demonstrates effective written, verbal and listening communication skills.
Demonstrates problem‑solving abilities independently and responsibly.
Adapts quickly to change in client needs and policies.
Works independently and as a team, prioritizing daily workload efficiently and professionally.
Is receptive to constructive feedback for professional development.
Works effectively with co‑workers, residents and others by sharing ideas constructively and respectfully, keeping commitments, maintaining schedule, and addressing issues constructively.
Skills & Qualifications
Proficient in English (written and verbal).
Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian).
Strong general math skills.
Education & Experience
High school diploma or equivalency required.
College‑level courses in business or hospitality preferred.
Physical Requirements & Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be mobile enough to move around the facilities, including stairs, recreational areas, and uneven surfaces.
Must be able to lift up to 25 pounds.
Must be able to sit and stand for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be able to actively talk and listen to clients, vendors, co‑workers and supervisors.
Full‑time position with a schedule that may change based on business needs; may include weekends, evenings, and holidays.
Overtime may be required from time‑to‑time, based on business needs and as approved by supervisor.
Consistent and regular attendance required.
What We Offer
Medical, dental, and vision plans (full time and those working 30+ hours).
Part‑time 20+ hours qualify for dental and vision.
401(k) match.
Time off—including vacation, sick, and company paid holidays.
Pet insurance available.
Tuition reimbursement.
Legal services.
Free emotional wellbeing and daily life assistance support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
Equal Opportunity Employer Statement
FirstService Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
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The Resident Relations Specialist/Front Desk (Saturday Only) supports the General Manager or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest. The RRS is the interface who executes a variety of concierge, social and resident functions enhancing the resident experience at their property or community. The RRS focuses on “Five‑Star” service excellence.
Compensation:
$22‑23/hr
Hours:
Saturday Only, 7:00 AM – 3:30 PM (hours are subject to change to accommodate business needs).
Responsibilities
Identifies and clarifies residents’ expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
Takes, records and relays messages accurately, completely and legibly.
Documents all pertinent information in resident logbooks throughout the shift.
Responsible for all package distribution (incoming and outgoing); logs all into Connect when received and signed for when picked up.
Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed‑Circuit Television, reporting suspicious activity to proper authority.
Complies with service expectations, company standards, policies and procedures.
Accommodates resident requests expediently and courteously within 24 hours of initial call.
Follows up with the person assigned to a task and resident to ensure completion of the request.
Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
Maintains a list of residents needing special assistance for emergencies and serves on the emergency response team.
Administers the access control program, issuing FOBS, property access cards, ID cards and updating tracking software.
Informs vendors of building rules and regulations.
Assists with move‑in orientation for new residents.
Ensures all visitors are registered and authorized by homeowners to be on property.
Ensures pets, vehicles, motorcycles and bicycles are properly registered and logged in Connect.
Maintains a log of temporarily available parking spaces for resident guests and visitor use.
Manages rental storage lockers and keeps a status log.
Remains fully knowledgeable and complies with the HOA’s policies and procedures.
Maintains a clean, organized workstation and administers cleanliness of the building’s entrance and lobby.
Maintains current vendor information to accommodate resident requests.
Generates confirmation letters and delivers them to residents when each arrangement is completed.
Records accurate timekeeping and payroll entries each day per company policy.
Ensures uniform and personal appearance are clean and professional, maintaining a pleasant demeanor.
Demonstrates effective written, verbal and listening communication skills.
Demonstrates problem‑solving abilities independently and responsibly.
Adapts quickly to change in client needs and policies.
Works independently and as a team, prioritizing daily workload efficiently and professionally.
Is receptive to constructive feedback for professional development.
Works effectively with co‑workers, residents and others by sharing ideas constructively and respectfully, keeping commitments, maintaining schedule, and addressing issues constructively.
Skills & Qualifications
Proficient in English (written and verbal).
Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian).
Strong general math skills.
Education & Experience
High school diploma or equivalency required.
College‑level courses in business or hospitality preferred.
Physical Requirements & Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be mobile enough to move around the facilities, including stairs, recreational areas, and uneven surfaces.
Must be able to lift up to 25 pounds.
Must be able to sit and stand for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be able to actively talk and listen to clients, vendors, co‑workers and supervisors.
Full‑time position with a schedule that may change based on business needs; may include weekends, evenings, and holidays.
Overtime may be required from time‑to‑time, based on business needs and as approved by supervisor.
Consistent and regular attendance required.
What We Offer
Medical, dental, and vision plans (full time and those working 30+ hours).
Part‑time 20+ hours qualify for dental and vision.
401(k) match.
Time off—including vacation, sick, and company paid holidays.
Pet insurance available.
Tuition reimbursement.
Legal services.
Free emotional wellbeing and daily life assistance support for all associates.
Domestic partner coverage.
Health savings account.
Flexible spending account.
Equal Opportunity Employer Statement
FirstService Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
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