Highways Customer Communications Officer
New Start, Location, WV, United States
Highways Customer Communications Officer
We are looking for a Highways Customer Communications Officer to join our team in Skipton (Area 5) and Kirby Misperton (Area 4).
Salary: £38,220 - £42,839 per annum.
Location: Pickering, North Yorkshire.
Company: North Yorkshire Council.
Job Type: Full Time.
Expires: 19/04/2026.
Responsibilities
Providing advice, guidance, and support in response to telephone queries, including those from Members.
Briefing the Area Manager and Area Management Team as appropriate on relevant matters.
Managing routine and non‑routine correspondence on behalf of the Area Manager/Area Management Team.
Collating and coordinating information, conducting research and analysis on a range of issues and casework.
Leading on specific matters at an appropriate level and preparing comprehensive reports.
Representing the Service at Corporate and Directorate Communications Meetings and taking a lead role in implementing actions arising from those meetings.
Establishing effective communication with colleagues, external agencies, and Authority partners.
Maintaining regular contact with the local Area Business Support Team regarding correspondence, filing systems, and Area Office commitments.
The nature of this role allows a degree of flexibility with regard to home working, but the needs of the service may require some concentrated periods of office working. Some evening and weekend working will occasionally be required.
Skills and Experience
Experience working in a busy, high‑performing, customer‑oriented setting.
Solid understanding of administrative policies and procedures.
Proven ability to stay productive under pressure.
Skilled in influencing, persuading, and negotiating in various situations.
Experience in highway design and public engagement.
Strong written and verbal communication skills.
Willingness to travel across the county.
Benefits
Local government pension scheme with 18.1% employer contribution.
Salary sacrifice schemes.
Employee discount benefits (shopping, supermarkets, gym discounts, and more!).
Travel loans.
Health Assured – confidential help and support for your wellbeing.
#J-18808-Ljbffr
We are looking for a Highways Customer Communications Officer to join our team in Skipton (Area 5) and Kirby Misperton (Area 4).
Salary: £38,220 - £42,839 per annum.
Location: Pickering, North Yorkshire.
Company: North Yorkshire Council.
Job Type: Full Time.
Expires: 19/04/2026.
Responsibilities
Providing advice, guidance, and support in response to telephone queries, including those from Members.
Briefing the Area Manager and Area Management Team as appropriate on relevant matters.
Managing routine and non‑routine correspondence on behalf of the Area Manager/Area Management Team.
Collating and coordinating information, conducting research and analysis on a range of issues and casework.
Leading on specific matters at an appropriate level and preparing comprehensive reports.
Representing the Service at Corporate and Directorate Communications Meetings and taking a lead role in implementing actions arising from those meetings.
Establishing effective communication with colleagues, external agencies, and Authority partners.
Maintaining regular contact with the local Area Business Support Team regarding correspondence, filing systems, and Area Office commitments.
The nature of this role allows a degree of flexibility with regard to home working, but the needs of the service may require some concentrated periods of office working. Some evening and weekend working will occasionally be required.
Skills and Experience
Experience working in a busy, high‑performing, customer‑oriented setting.
Solid understanding of administrative policies and procedures.
Proven ability to stay productive under pressure.
Skilled in influencing, persuading, and negotiating in various situations.
Experience in highway design and public engagement.
Strong written and verbal communication skills.
Willingness to travel across the county.
Benefits
Local government pension scheme with 18.1% employer contribution.
Salary sacrifice schemes.
Employee discount benefits (shopping, supermarkets, gym discounts, and more!).
Travel loans.
Health Assured – confidential help and support for your wellbeing.
#J-18808-Ljbffr