PIV General Clerk
Crossroads Talent Solutions, Nashville, TN, United States
Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney's Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.
PIV Support Clerk
Employment Type:
Full-Time | On-Site (No Telework) | Nashville Field Office
Position Overview
Crossroads Talent Solutions is seeking dependable, detail-oriented
PIV Support Clerks
to provide on-site credentialing and security administrative support to USCIS Office of Security & Integrity (OSI) locations nationwide.
This position is responsible for assisting with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control support, and general security administrative functions.
This role directly supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12).
Key Responsibilities
PIV Card Issuance & Credentialing Support
Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards
Provide fingerprinting services for authorized DHS personnel
Process visitor badges and maintain visitor logs
Schedule appointments using DHS credentialing systems
Track card production, issuance, revocation, and destruction
Maintain and update access control systems and security databases
Perform daily DCF (DHS Credentialing Facility) opening and closing procedures
Monitor and track HSPD-12 inventory and supplies
Provide professional customer service in person, by phone, and via email
Security Administrative Support
Monitor and manage security-related email inboxes
Assist Regional Security Chiefs and Field Security Managers
Perform data entry and document scanning
Prepare reports, spreadsheets, and administrative documents
Maintain security trackers and databases
Support audits and annual inventory reviews
Assist with OSI program improvement initiatives
Minimum Qualifications
U.S. Citizenship (Required)
Required Public Trust or Clearance
Minimum 3 of the last 5 years residing in the United States (unless exempt under DHS guidelines)
High school diploma or equivalent
Strong administrative and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Professional communication and customer service skills
Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies
Reliable attendance and punctuality
Work Schedule
Full-time, on-site
Telework is not authorized
Local travel is not reimbursable
Benefits
Medical/Dental/Vision Benefits Offered
401k
Life Insurance plans
Employee Health and Wellness program
Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Equal Opportunity Employer/Veteran/Disabled
PIV Support Clerk
Employment Type:
Full-Time | On-Site (No Telework) | Nashville Field Office
Position Overview
Crossroads Talent Solutions is seeking dependable, detail-oriented
PIV Support Clerks
to provide on-site credentialing and security administrative support to USCIS Office of Security & Integrity (OSI) locations nationwide.
This position is responsible for assisting with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control support, and general security administrative functions.
This role directly supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12).
Key Responsibilities
PIV Card Issuance & Credentialing Support
Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards
Provide fingerprinting services for authorized DHS personnel
Process visitor badges and maintain visitor logs
Schedule appointments using DHS credentialing systems
Track card production, issuance, revocation, and destruction
Maintain and update access control systems and security databases
Perform daily DCF (DHS Credentialing Facility) opening and closing procedures
Monitor and track HSPD-12 inventory and supplies
Provide professional customer service in person, by phone, and via email
Security Administrative Support
Monitor and manage security-related email inboxes
Assist Regional Security Chiefs and Field Security Managers
Perform data entry and document scanning
Prepare reports, spreadsheets, and administrative documents
Maintain security trackers and databases
Support audits and annual inventory reviews
Assist with OSI program improvement initiatives
Minimum Qualifications
U.S. Citizenship (Required)
Required Public Trust or Clearance
Minimum 3 of the last 5 years residing in the United States (unless exempt under DHS guidelines)
High school diploma or equivalent
Strong administrative and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Professional communication and customer service skills
Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies
Reliable attendance and punctuality
Work Schedule
Full-time, on-site
Telework is not authorized
Local travel is not reimbursable
Benefits
Medical/Dental/Vision Benefits Offered
401k
Life Insurance plans
Employee Health and Wellness program
Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Equal Opportunity Employer/Veteran/Disabled