Part-Time IT Support Technician | Manufacturing | MD
Dahl Consulting, Millington, MD, United States
Overview
Title:
Part-Time IT Support Technician – Manufacturing
Location:
Millington, MD | Onsite
Part-time:
three 8-hour days per week; Mondays required, with the remaining two days flexible.
Job Type:
6-month contract, possible extensions
Compensation:
$25.00 - $28.00 per hour (W2)
Industry:
Electrical Connection & Protection Solutions
Key Technical Skills
Windows 10/11
OneDrive
PC imaging / refresh
Hardware and software troubleshooting
Basic networking and server support
IT ticketing (Freshservice or similar)
About The Role
We are seeking a Part-Time IT Support Technician to support a large industrial manufacturing organization that relies on strong onsite technical operations to keep production running smoothly. In this role, you will provide hands-on support for end users, manage PC imaging and refresh projects, maintain accurate documentation, and collaborate closely with a small onsite IT team as well as remote infrastructure and server teams.
Job Description
In this role, you will provide daily technical support for hardware, software, printers, and basic network issues within a manufacturing environment.
You will manage PC re-imaging, data migration, ticket resolution, and device asset management using various internal systems. The position requires strong troubleshooting skills, experience with Windows operating systems, and the ability to work both independently and collaboratively.
Key Responsibilities
Provide day-to-day technical support for end users, including troubleshooting hardware, software, printers, and basic network issues
Image PCs to the designated load set and ensure proper setup and configuration
Migrate user data to OneDrive and support users through the transition
Utilize Tracktee for device acquisition and asset management
Manage and resolve support tickets using Freshservice
Maintain accurate documentation of processes and issues
Collaborate with a small onsite IT team and coordinate with infrastructure/server teams as needed
Support PC refresh activities
Assist with basic networking and server support
Provide JD Edwards ERP support, including password resets
Troubleshoot printing issues, including labeling for manufacturing processes
Qualifications
Required
2+ years of IT support experience
Hands-on experience with Windows 10 and 11
Familiarity with PC imaging and deployment processes
Experience with OneDrive for data migration and user support
Strong troubleshooting skills across printers, common computer programs, and basic networking
Experience using Freshservice or similar IT ticketing systems
Ability to maintain clear documentation and follow established processes
Ability to collaborate with onsite and remote IT teams in a manufacturing environment
Preferred
Experience supporting JD Edwards ERP (e.g., password resets)
Experience with Tracktee or similar asset management tools
How To Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#J-18808-Ljbffr
Title:
Part-Time IT Support Technician – Manufacturing
Location:
Millington, MD | Onsite
Part-time:
three 8-hour days per week; Mondays required, with the remaining two days flexible.
Job Type:
6-month contract, possible extensions
Compensation:
$25.00 - $28.00 per hour (W2)
Industry:
Electrical Connection & Protection Solutions
Key Technical Skills
Windows 10/11
OneDrive
PC imaging / refresh
Hardware and software troubleshooting
Basic networking and server support
IT ticketing (Freshservice or similar)
About The Role
We are seeking a Part-Time IT Support Technician to support a large industrial manufacturing organization that relies on strong onsite technical operations to keep production running smoothly. In this role, you will provide hands-on support for end users, manage PC imaging and refresh projects, maintain accurate documentation, and collaborate closely with a small onsite IT team as well as remote infrastructure and server teams.
Job Description
In this role, you will provide daily technical support for hardware, software, printers, and basic network issues within a manufacturing environment.
You will manage PC re-imaging, data migration, ticket resolution, and device asset management using various internal systems. The position requires strong troubleshooting skills, experience with Windows operating systems, and the ability to work both independently and collaboratively.
Key Responsibilities
Provide day-to-day technical support for end users, including troubleshooting hardware, software, printers, and basic network issues
Image PCs to the designated load set and ensure proper setup and configuration
Migrate user data to OneDrive and support users through the transition
Utilize Tracktee for device acquisition and asset management
Manage and resolve support tickets using Freshservice
Maintain accurate documentation of processes and issues
Collaborate with a small onsite IT team and coordinate with infrastructure/server teams as needed
Support PC refresh activities
Assist with basic networking and server support
Provide JD Edwards ERP support, including password resets
Troubleshoot printing issues, including labeling for manufacturing processes
Qualifications
Required
2+ years of IT support experience
Hands-on experience with Windows 10 and 11
Familiarity with PC imaging and deployment processes
Experience with OneDrive for data migration and user support
Strong troubleshooting skills across printers, common computer programs, and basic networking
Experience using Freshservice or similar IT ticketing systems
Ability to maintain clear documentation and follow established processes
Ability to collaborate with onsite and remote IT teams in a manufacturing environment
Preferred
Experience supporting JD Edwards ERP (e.g., password resets)
Experience with Tracktee or similar asset management tools
How To Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#J-18808-Ljbffr