Receptionist

We are a busy Trusts and Estates law firm seeking a Receptionist to warmly welcome clients and visitors, creating a positive and professional first impression. This role involves engaging with potential new clients, ensuring they feel comfortable and supported, and guiding them through the first steps of addressing important legal matters. You will be welcoming potential new clients who are seeking help with estate planning or probate matters and providing excellent customer service. This role is ideal for someone who enjoys talking with people, building trust quickly, and helping them take action. Legal experience is helpful but not required. Candidates from financial services, real estate, insurance, healthcare, or client advisory roles often excel in this position. Responsibilities: • Welcome visitors into the office while providing exceptional customer service • Proficiently handle large call volumes • Listen to client concerns, clearly explain how the firm can help, and provide a supportive first point of contact • Guide prospective clients toward scheduling consultations with attorneys • Address common questions or concerns about the process • Track inquiries and follow up with potential clients • Maintain organized records in the firm's client management system Qualifications: • 3+ years of receptionist or relevant experience • Strong communication skills, computer skills, and the ability to multitask are required • Confidence guiding conversations and helping people make decisions • Professional attitude and appearance, impeccable follow-through, and a high level of commitment to the role and company • Comfortable discussing professional services and consultation fees • Experience in sales, client services, financial services, healthcare coordination, or legal intake is a plus How to Apply: Send your resume in pdf format and a brief note telling us why you’d be great in this role and your ties to Frederick County to lolac at lenaclarklegal dot com. If you’ve ever helped someone take a big step with clarity and confidence, we want to hear about it. As a closing sentence, please write, “I have read the instructions contained in the job posting and have followed the instructions.” Email your resume and cover letter in PDF format to lolac at lenaclarklegal dot com. The subject line of the email should be your last name (all caps), followed by the position you are applying for in lowercase, followed by one word that you would use to describe yourself in all caps (for example, SMITH Receptionist AWESOME). Compensation: $20 - $24 hourly

• Welcome visitors into the office while providing exceptional customer service • Proficiently handle large call volumes • Listen to client concerns, clearly explain how the firm can help, and provide a supportive first point of contact • Guide prospective clients toward scheduling consultations with attorneys • Address common questions or concerns about the process • Track inquiries and follow up with potential clients • Maintain organized records in the firm's client management system