NC- Front Desk Coordinator
CoreLife Healthcare, Winston Salem, NC, United States
Front Desk Coordinator
Reports to: Office Manager
Position Description
The Front Desk Coordinator provides high-level customer service to all patients, serving as the primary point of contact for pre- and post-service needs. Responsibilities include scheduling appointments, greeting patients upon arrival, and assisting with paperwork.
Responsibilities
Manage the check-in and check-out process.
Collect payments and balances on patient accounts; handle medical insurance.
Schedule appointments, ensuring accurate paperwork and procedures.
Answer phones promptly and professionally.
Keep the reception area neat, stocked, and organized.
Prepare documents and charts for the day.
Clean and maintain the overall appearance of the office.
Coordinate patient referrals.
Assist in clinical operations to facilitate optimum patient experience, including weighing patients and setting up Resting Metabolic Rate testing.
Qualifications
At least 1 year of medical front office experience.
Knowledge of medical terminology.
Familiarity with medical insurance.
A passion for health and helping others.
Positive attitude.
Current CPR certification.
Skills, Knowledge, and Abilities
Critical thinking to integrate facts, informed opinions, active listening, and observations.
Customer service skills.
Decision making, problem solving, and collaboration.
Strong interpersonal skills to establish productive working relationships with multidisciplinary team and support services.
Ability to communicate effectively in both written and verbal form to patients, public, and medical staff.
Values
Meeting the needs of patients and ensuring the highest level of patient experience, care, and outcomes.
Treating patients, teammates, and partners with honesty, respect, integrity, and teamwork.
Challenging patients, teammates, and partners to achieve exceptional results and potential.
Work Environment
This job operates in a professional medical office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk or hear, stand, walk, use hands to handle or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Equal Opportunity Statement
Note: Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.
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Reports to: Office Manager
Position Description
The Front Desk Coordinator provides high-level customer service to all patients, serving as the primary point of contact for pre- and post-service needs. Responsibilities include scheduling appointments, greeting patients upon arrival, and assisting with paperwork.
Responsibilities
Manage the check-in and check-out process.
Collect payments and balances on patient accounts; handle medical insurance.
Schedule appointments, ensuring accurate paperwork and procedures.
Answer phones promptly and professionally.
Keep the reception area neat, stocked, and organized.
Prepare documents and charts for the day.
Clean and maintain the overall appearance of the office.
Coordinate patient referrals.
Assist in clinical operations to facilitate optimum patient experience, including weighing patients and setting up Resting Metabolic Rate testing.
Qualifications
At least 1 year of medical front office experience.
Knowledge of medical terminology.
Familiarity with medical insurance.
A passion for health and helping others.
Positive attitude.
Current CPR certification.
Skills, Knowledge, and Abilities
Critical thinking to integrate facts, informed opinions, active listening, and observations.
Customer service skills.
Decision making, problem solving, and collaboration.
Strong interpersonal skills to establish productive working relationships with multidisciplinary team and support services.
Ability to communicate effectively in both written and verbal form to patients, public, and medical staff.
Values
Meeting the needs of patients and ensuring the highest level of patient experience, care, and outcomes.
Treating patients, teammates, and partners with honesty, respect, integrity, and teamwork.
Challenging patients, teammates, and partners to achieve exceptional results and potential.
Work Environment
This job operates in a professional medical office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk or hear, stand, walk, use hands to handle or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Equal Opportunity Statement
Note: Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.
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