Office Specialist
HCA Healthcare, Colonial Heights, VA, United States
Job Summary and Qualifications
Answers all incoming phone calls (customer and/or informational) promptly and courteously, responds to all voicemail messages, and redirects calls to the appropriate person.
Navigates payer systems and websites to determine coverage and patient financial responsibility.
Verifies insurance and determines patient financial responsibility.
Collects co‑pays appropriately.
Updates patient demographics (e.g., patient address, phone numbers).
Obtains and/or insures pre‑authorization/medical necessity for procedures.
Runs state license checks and OIG sanctions checks on undefined providers and relays documentation.
Uses the Center’s various IT systems to schedule, reschedule, and register patients for procedures.
Appropriately manages release of information to providers and patients.
Runs day‑end reports from Meditech for unresolved items.
Accesses patient records and provides HIPAA‑compliant release of PHI.
Scans, files, and manages paper documentation.
Faxes or phones results as indicated.
Provides appropriate patient preparation materials and instructions and logs dispensing.
Sorts incoming mail.
Processes various correspondence, including credit card payments, and sets up payment plans.
Problem‑solves to provide the best patient experience even in the presence of barriers.
Completes outbound calls such as appointment reminders, missed appointment recovery calls, and schedules patients accordingly.
Performs other related work as assigned by the immediate supervisor.
Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director.
Other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of data entry techniques.
Ability to learn various IT platforms to accomplish duties.
Ability to understand and explain health insurance benefits.
Ability to communicate effectively with patients, referrers, insurance providers, and billing offices.
Ability to use a computer, 10‑key calculator, fax machine, and photocopier.
Skill in organization.
Skill in establishing and maintaining effective working relationships with other staff members, referral sources, and patients.
Ability to maintain confidentiality.
Integrity.
Education
High School Diploma or GED required.
Experience
One year of customer service experience; experience in a medical environment involving patient registration and application of health plan benefits preferred.
Benefits
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
Well‑being support, including free counseling and referral services.
Time‑away-from‑work programs for paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence.
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), an Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial well‑being counseling.
Education support through tuition assistance, student‑loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Eligibility for benefits may vary by location.
Location: Appomattox Imaging Center is part of the Hospital Corporation of America (HCA) family. The facility is a free‑standing imaging center located in Colonial Heights and serves the surrounding areas within Chester, Chesterfield County, Dinwiddie, Emporia, Ft. Lee, Prince George County, Hopewell, and Petersburg.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Answers all incoming phone calls (customer and/or informational) promptly and courteously, responds to all voicemail messages, and redirects calls to the appropriate person.
Navigates payer systems and websites to determine coverage and patient financial responsibility.
Verifies insurance and determines patient financial responsibility.
Collects co‑pays appropriately.
Updates patient demographics (e.g., patient address, phone numbers).
Obtains and/or insures pre‑authorization/medical necessity for procedures.
Runs state license checks and OIG sanctions checks on undefined providers and relays documentation.
Uses the Center’s various IT systems to schedule, reschedule, and register patients for procedures.
Appropriately manages release of information to providers and patients.
Runs day‑end reports from Meditech for unresolved items.
Accesses patient records and provides HIPAA‑compliant release of PHI.
Scans, files, and manages paper documentation.
Faxes or phones results as indicated.
Provides appropriate patient preparation materials and instructions and logs dispensing.
Sorts incoming mail.
Processes various correspondence, including credit card payments, and sets up payment plans.
Problem‑solves to provide the best patient experience even in the presence of barriers.
Completes outbound calls such as appointment reminders, missed appointment recovery calls, and schedules patients accordingly.
Performs other related work as assigned by the immediate supervisor.
Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director.
Other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of data entry techniques.
Ability to learn various IT platforms to accomplish duties.
Ability to understand and explain health insurance benefits.
Ability to communicate effectively with patients, referrers, insurance providers, and billing offices.
Ability to use a computer, 10‑key calculator, fax machine, and photocopier.
Skill in organization.
Skill in establishing and maintaining effective working relationships with other staff members, referral sources, and patients.
Ability to maintain confidentiality.
Integrity.
Education
High School Diploma or GED required.
Experience
One year of customer service experience; experience in a medical environment involving patient registration and application of health plan benefits preferred.
Benefits
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
Well‑being support, including free counseling and referral services.
Time‑away-from‑work programs for paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence.
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), an Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial well‑being counseling.
Education support through tuition assistance, student‑loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Eligibility for benefits may vary by location.
Location: Appomattox Imaging Center is part of the Hospital Corporation of America (HCA) family. The facility is a free‑standing imaging center located in Colonial Heights and serves the surrounding areas within Chester, Chesterfield County, Dinwiddie, Emporia, Ft. Lee, Prince George County, Hopewell, and Petersburg.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr