Part Time Spa Experience Coordinator
AccorHotel, Sonoma, CA, United States
Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.
Responsibilities
Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
Provide general departmental assistance, special projects, group Spa reservations, etc.
Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
Attend all departmental meetings and trainings.
Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
Respond quickly to guest requests or complaints and see that appropriate action is taken.
Follow up to ensure guest satisfaction
Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Qualifications
Strong Inner Personal Skills
Ability to handle difficult/pressure situations calmly
Cash Handling and basic accounting principles
Strong guest service orientation
Problem solving skills
Effective time management skills
Multi-task orientated
Excellent computer skills
Projects positive, healthful and happy image
Hourly Rate of $27.00
Visa Requirements
Applicants must be able to provide proof that they are legally able to work in the United States.
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Responsibilities
Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
Provide general departmental assistance, special projects, group Spa reservations, etc.
Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
Attend all departmental meetings and trainings.
Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
Respond quickly to guest requests or complaints and see that appropriate action is taken.
Follow up to ensure guest satisfaction
Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Qualifications
Strong Inner Personal Skills
Ability to handle difficult/pressure situations calmly
Cash Handling and basic accounting principles
Strong guest service orientation
Problem solving skills
Effective time management skills
Multi-task orientated
Excellent computer skills
Projects positive, healthful and happy image
Hourly Rate of $27.00
Visa Requirements
Applicants must be able to provide proof that they are legally able to work in the United States.
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr