Spa Front Desk Reservations Agent
FAIRMONT, Scottsdale, AZ, United States
Job Description
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
Responsibilities
Consistently offer professional, engaging, and friendly service
Greet guests over the phone in a warm, genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility, familiarizing them with the surroundings while explaining the wellness journey
Guide guests toward their specific needs when making reservations and offer multiple treatment bookings and upsells
Communicate all changes, cancellations, and additions to the back‑of‑house leadership team
Promote a safe working environment by adhering to hotel health and safety standards
Process transactions and adjustments in Book4Time daily
Perform any duties and responsibilities as assigned, including daily checklists
Qualifications
Experience working in the spa or salon industry
Book4Time experience preferred
Must be able to read, write, and speak English
Bilingual in Spanish is an asset
Basic computer skills required
Adhere to Fairmont Scottsdale Princess grooming guidelines
Constant standing and walking throughout shift
Your team and working environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
Responsibilities
Consistently offer professional, engaging, and friendly service
Greet guests over the phone in a warm, genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility, familiarizing them with the surroundings while explaining the wellness journey
Guide guests toward their specific needs when making reservations and offer multiple treatment bookings and upsells
Communicate all changes, cancellations, and additions to the back‑of‑house leadership team
Promote a safe working environment by adhering to hotel health and safety standards
Process transactions and adjustments in Book4Time daily
Perform any duties and responsibilities as assigned, including daily checklists
Qualifications
Experience working in the spa or salon industry
Book4Time experience preferred
Must be able to read, write, and speak English
Bilingual in Spanish is an asset
Basic computer skills required
Adhere to Fairmont Scottsdale Princess grooming guidelines
Constant standing and walking throughout shift
Your team and working environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr