Operations Coordinator (Bilingual)
KIPP Indy Public Schools, Indianapolis, IN, United States
KIPP — the largest nonprofit network of college-preparatory, public charter schools in the nation—has demonstrated, at scale, that all children have the potential to excel academically regardless of race or zip code. KIPP currently serves over 120,000 students in 270 schools nationwide, including Indianapolis. KIPP Indy Public Schools (KIPP Indy) was founded in 2004 with one class of fifth-grade students and has grown to serve 1,400 students across three schools. Of the students that attend KIPP Indy, 93% qualify for free and reduced lunch, 95% are African American or LatinX, 16% receive special education services, and 15% are designated as Multilingual Learners. As we continue to grow, our mission remains the same: to create joyful, academically excellent schools in which teachers, students, and families are all united around the same goal of preparing students with the skills and confidence to pursue the paths they choose —college, career, and beyond— so they can lead fulfilling lives and create a more just world.
Job Description
The Front Office Coordinator is responsible for managing the daily operations of the school front office and serving as the primary point of contact for families, students, and visitors. This role ensures front office systems operate efficiently, supports family communication, and assists with key operational processes such as attendance follow-up and student information management. The Front Office Coordinator works closely with the Director of School Operations and school leadership team to ensure front office systems support strong communication, organization, and family engagement.
Responsibilities
Front Office Operations
Manage daily front office operations and maintain an organized and welcoming environment
Serve as the primary point of contact for families, students, and visitors
Ensure front office procedures are implemented consistently and efficiently
Family Communication & Support
Provide timely and professional communication with families
Support families with questions related to school processes and systems
Ensure families receive clear and helpful information when interacting with the school
Attendance Communication
Conduct daily attendance phone calls to families of absent students
Maintain accurate attendance communication records
Support attendance follow-up systems to ensure strong student attendance
Visitor Management & School Safety
Manage visitor check‑in and check‑out procedures
Ensure visitors follow school safety protocols
Maintain front office security and visitor documentation
Student Information Support
Support the maintenance of accurate student information in school systems
Assist with basic student documentation coordination as needed
Collaborate with school operations staff to ensure accurate student information records
Administrative Coordination
Support administrative tasks that contribute to efficient school operations
Assist school leadership with scheduling and operational coordination as needed
Competencies
The front office operates efficiently and provides a welcoming experience for families and visitors
Families receive timely responses and support from the school
Attendance phone calls are completed consistently each day
Visitor check‑in and safety procedures are implemented consistently
Front office systems support smooth daily school operations
Qualifications
A minimum of 2‑3 years of work experience
Spanish fluency (preferred)
Experience in education or non‑profit fields (preferred)
Outstanding project management, organizational skills, and extraordinary attention to detail
Strong communication skills
Conveys information in a way that is strategic, honest, timely, and respectful
Demonstrated ability to multi‑task and work within an ambiguous, fast‑moving, start‑up environment while driving toward clarity and solutions
Pass a criminal background check, as required by law
Additional Information
The starting salary for this position is $42,000 and includes a highly competitive benefits package. Opportunities for performance‑based bonuses are also available.
Benefits Include
Up to 12‑weeks paid parenting leave
Two PPO Health Plan Options
Vision
Dental
Accident Insurance
Critical Illness
FSA
HSA
Life Insurance
Short & Long-Term Disability
Licensure & Tuition Assistance
403B/401K Roth Retirement Options with employer match up to 10%
Employee Assistance Program
Extended Employee Assistance Program
Paid Time Off with unlimited rollover
End of the year Merit Increase
Annual Wellness Screenings
KIPP Indy Public Schools is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.
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Job Description
The Front Office Coordinator is responsible for managing the daily operations of the school front office and serving as the primary point of contact for families, students, and visitors. This role ensures front office systems operate efficiently, supports family communication, and assists with key operational processes such as attendance follow-up and student information management. The Front Office Coordinator works closely with the Director of School Operations and school leadership team to ensure front office systems support strong communication, organization, and family engagement.
Responsibilities
Front Office Operations
Manage daily front office operations and maintain an organized and welcoming environment
Serve as the primary point of contact for families, students, and visitors
Ensure front office procedures are implemented consistently and efficiently
Family Communication & Support
Provide timely and professional communication with families
Support families with questions related to school processes and systems
Ensure families receive clear and helpful information when interacting with the school
Attendance Communication
Conduct daily attendance phone calls to families of absent students
Maintain accurate attendance communication records
Support attendance follow-up systems to ensure strong student attendance
Visitor Management & School Safety
Manage visitor check‑in and check‑out procedures
Ensure visitors follow school safety protocols
Maintain front office security and visitor documentation
Student Information Support
Support the maintenance of accurate student information in school systems
Assist with basic student documentation coordination as needed
Collaborate with school operations staff to ensure accurate student information records
Administrative Coordination
Support administrative tasks that contribute to efficient school operations
Assist school leadership with scheduling and operational coordination as needed
Competencies
The front office operates efficiently and provides a welcoming experience for families and visitors
Families receive timely responses and support from the school
Attendance phone calls are completed consistently each day
Visitor check‑in and safety procedures are implemented consistently
Front office systems support smooth daily school operations
Qualifications
A minimum of 2‑3 years of work experience
Spanish fluency (preferred)
Experience in education or non‑profit fields (preferred)
Outstanding project management, organizational skills, and extraordinary attention to detail
Strong communication skills
Conveys information in a way that is strategic, honest, timely, and respectful
Demonstrated ability to multi‑task and work within an ambiguous, fast‑moving, start‑up environment while driving toward clarity and solutions
Pass a criminal background check, as required by law
Additional Information
The starting salary for this position is $42,000 and includes a highly competitive benefits package. Opportunities for performance‑based bonuses are also available.
Benefits Include
Up to 12‑weeks paid parenting leave
Two PPO Health Plan Options
Vision
Dental
Accident Insurance
Critical Illness
FSA
HSA
Life Insurance
Short & Long-Term Disability
Licensure & Tuition Assistance
403B/401K Roth Retirement Options with employer match up to 10%
Employee Assistance Program
Extended Employee Assistance Program
Paid Time Off with unlimited rollover
End of the year Merit Increase
Annual Wellness Screenings
KIPP Indy Public Schools is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.
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