Helpdesk Representative I
Belcan Corporation, Cranberry, PA, United States
Job Arrangement
Schedule: Fully in-office, Monday through Friday.
Pay: $21.63/hr.
Hours: 8:00 AM - 4:00 PM (40 hours/week).
Location: Cranberry Township, PA.
This is an onsite role and is not eligible for remote work; candidates must commute daily.
Job Summary
As a Helpdesk Representative I, you will play a vital role in supporting field technicians by preparing, configuring, and troubleshooting Dell PCs. This position combines hands‑on equipment setup with remote support responsibilities. You’ll ensure all systems are built to standard, shipped accurately, and supported effectively over the phone. This role is ideal for someone who enjoys both technical work and helping others resolve IT issues.
Key Responsibilities
Assemble and configure Dell desktop PCs for deployment.
Apply standardized imaging and setup procedures to ensure uniformity across devices.
Work directly with field technicians over the phone to guide setup and resolve hardware/software issues.
Document build steps, issues, and resolutions using internal ticketing systems.
Ensure timely staging, packaging, and shipping of PC equipment to field locations.
Coordinate with internal IT teams for escalated technical support.
Maintain an organized workspace and track inventory of devices and peripherals.
Contribute to ongoing improvement of setup documentation and support procedures.
Minimum Qualifications
Associate degree or equivalent experience in Information Technology, Computer Science, or a related field.
1+ years of hands‑on experience with computer hardware setup, imaging, or technical support.
Basic understanding of Windows operating systems and Dell hardware platforms.
Familiarity with IT service management concepts (e.g., ticketing systems, incident tracking).
Ability to communicate clearly and patiently over the phone with non-technical users.
Must be able to lift and move PC equipment as needed (up to 40 lbs.).
Preferred Skills
Experience working with imaging tools and deployment utilities.
Strong troubleshooting skills for common hardware and software issues.
Understanding of remote access tools and basic networking.
Ability to work independently and manage multiple setup tasks simultaneously.
Clear and concise documentation and communication abilities.
Success Factors
A detail-oriented approach to building and configuring PCs.
Strong communication skills and a helpful attitude.
Dependability and accountability in managing responsibilities.
Ability to follow processes and suggest improvements when needed.
Comfort working in a fast-paced, task-driven environment.
Equal Opportunity Employer
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.
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Schedule: Fully in-office, Monday through Friday.
Pay: $21.63/hr.
Hours: 8:00 AM - 4:00 PM (40 hours/week).
Location: Cranberry Township, PA.
This is an onsite role and is not eligible for remote work; candidates must commute daily.
Job Summary
As a Helpdesk Representative I, you will play a vital role in supporting field technicians by preparing, configuring, and troubleshooting Dell PCs. This position combines hands‑on equipment setup with remote support responsibilities. You’ll ensure all systems are built to standard, shipped accurately, and supported effectively over the phone. This role is ideal for someone who enjoys both technical work and helping others resolve IT issues.
Key Responsibilities
Assemble and configure Dell desktop PCs for deployment.
Apply standardized imaging and setup procedures to ensure uniformity across devices.
Work directly with field technicians over the phone to guide setup and resolve hardware/software issues.
Document build steps, issues, and resolutions using internal ticketing systems.
Ensure timely staging, packaging, and shipping of PC equipment to field locations.
Coordinate with internal IT teams for escalated technical support.
Maintain an organized workspace and track inventory of devices and peripherals.
Contribute to ongoing improvement of setup documentation and support procedures.
Minimum Qualifications
Associate degree or equivalent experience in Information Technology, Computer Science, or a related field.
1+ years of hands‑on experience with computer hardware setup, imaging, or technical support.
Basic understanding of Windows operating systems and Dell hardware platforms.
Familiarity with IT service management concepts (e.g., ticketing systems, incident tracking).
Ability to communicate clearly and patiently over the phone with non-technical users.
Must be able to lift and move PC equipment as needed (up to 40 lbs.).
Preferred Skills
Experience working with imaging tools and deployment utilities.
Strong troubleshooting skills for common hardware and software issues.
Understanding of remote access tools and basic networking.
Ability to work independently and manage multiple setup tasks simultaneously.
Clear and concise documentation and communication abilities.
Success Factors
A detail-oriented approach to building and configuring PCs.
Strong communication skills and a helpful attitude.
Dependability and accountability in managing responsibilities.
Ability to follow processes and suggest improvements when needed.
Comfort working in a fast-paced, task-driven environment.
Equal Opportunity Employer
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.
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